I have a habbit of looking in boxes to see if things look okay. This developed as a result of purchasing a 10 year old Weed Eater from Walmart, being sold the same defective kitchen faucet twice ! and buying an empty $ 60 bottle of perfume for my wife for Christmas and as if I didn't feel bad enough,I was treated like a criminal by the store employees and manager when I asked to exchange it the next day. So things do slip through do to human error but the most important thing is how well that company handles the situation and it sounds like J&L did their upmost.
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Sebae
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