I'm going to just keep my cool for now and hope this gets resolved. It may or may not have been that person's fault. Whether it is or isn't I have at least learned to be more cautious. Now that I have cooled off I am thinking with a clearer head. I'm going to try again to contact him. Thanks for the suggestions everyone.
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And might be on the edge but can since this is about a aquariacanada, could you post here who he is?
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I would rather not do that. Mudslinging on a public forum tends to bite back. Besides if it turns out there was some problem and I had done that I would feel just terrible.