I agree, while all online vendors shipping methods and materials will undoubtedly vary, customers can only hope they have it figured out. I always recommend potential customers concerned about buying online for the first time (or after having had a poor experience) review feedback on a vendor such as that available on canada.frags.org (which some of us use).
There is also some value (IMO) in doing a quick "google" of a vendor to see what others are saying about their experiences. I have learned a lot doing this!
Floating (styrofoam) is a good shipping technique to be aware. That being said it is not always required, and I have personally been equally successful not using the floating technique. Just like the coral exporters around the world, some float their corals during transport, others do not.
Shipping can also be alot easier said than done! I have fully researched shipping fish and hey I am 1 for 1, but will not be 100% confident in my technique until I have shipped as many fish as I have corals.
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I'm out. 
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