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Let's try to keep store names out of the thread, this is more a theoretical discussion. Thanks.
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I would think it would be ok for vendors to respond especially if they are sponsers on Canreef. So that said, here are some of my thoughts on this topic.
One point I would make about shipping "floating frags" is this: many people are deterred from buying online because of the cost of shipping, and that said, shipping with the frags attached to styrofoam generally requires more water, a bigger bag and a bigger container therefore costing more to ship, making it a double edge sword. I generally ship this way but on occasion have not. I personally feel one of the problems with some vendors is they like to ship "fresh cut" frags so when you get them they still have lots of colour and they get a good customer rating but then due to stress they go brown in the customer tank in a day or two and they think it's their fault. My frag tank is on the same system, same water, etc. and when I cut frags they often turn brown within a few days from just moving them 10 feet across the room. Colour is not necessarliy a sign of health and just because the frags are browned out when they arrive in many cases doesn't reflect the quality. They will colour back up. Other than something like birdsnest, frags should be always be mounted but let's face it, even a well encrusted frag can fall off the mount when handled improperly by shippers. I appreciate what has been said but there is often more to the equation than most people realize. I think the replacement policy is what sets vendors apart from each other. For example, my frags don't just have an "arrive alive" policy, I have a "stay alive" for 10 days policy that is 2nd to none in Canada. I know what it's like to be treated poorly and make a point of not treating my customers like that.
Jason I also appreciate your comments about that "Calgary vendor"
