Heard that one before. That is most of these tech lines companies policy. Unusual from Dell as I have had pretty good service from them for the most part. Last time I had an issue the tech gave me a case number and a personal line to phone back on. Either that or I have just been lucky. had good and bad service from a lot of places. I had the absolute best service I have ever had in a "Boston Pizza" retaurant in Mission the other night. Had the "perfect" waitress. Prompt and courteous, didn't interupt at inappropriate times, when my glass was getting low I never had to ask for a refill. I havent had service like that in a restaurant including the high end ones in a long, long time. I made sure I told her and her manager how special it was finding a place that provides such great service.. little things go a long way sometimes.
God I sound like my parents..
