service
Wow! It's interesting and somewhat bizzare to watch this thread. I am not surprized by some of the feedback people are getting. I am in a business that does service the public and finding qualified people to do the job is like finding a Gem Tang at the grocery store. Just nobody qualified or interested in doing their apprenticeship anymore. I know it just isn't my industry that is suffering {automotive repair shop} its all the trades. There is a severe lack of skilled workers out there right now and as the older qualified people are retireing as I plan to do in the next 5-10 years there is nobody to take their place. So be prepared to put up with the automated phones and voice mails that nobody responds too and poor service when you go out for a meal or try to find help in a hardware store. Nobody is training people properly either, they just "Throw them to the Wolves" so to speak. Sad but true. One thing I do try to do is if you are somewhere and you get really good service..TELL THEM.
If you don't they will never know and appreciate what they are doing. If you get lousy service..TELL THEM. They will just keep assuming that they are doing ok. This applies to all of our suppliers for our hobby too. Nobody complains so everything has to be ok, Right? I value the odd complaint we may get from time to time, nobody is perfect and stuff happens, but in this and other industries the studies have shown that most people dont complain, they just go somewhere else. Too true.....
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