Unfortunately some situations you find yourself having to be quite rude. I for one do not like doing this, but when I am pushed to this point I respond in kind. Aside from legal and or public relation type respones I would suggest you make yourself very annoying, call them every 15 minutes and be as forceful on the phone as you can. Don't threaten, ie if you don't....I'll come down there, because then they could and probably would call the police if you showed up. One suggestion I receieved from a friend of mine would be to contact legal aid in your area, they will suggest a possible legal course of action...and free. If you are going to go down there in person DO NOT tell them first. Try the old I was in the area and was hoping to rectify this situation. If you don't get some sort of rectification to your standards ...maybe we can all call and complain.
