[michika]

I need some help, and feel like I've come to the end of my rope in dealing with the situation.

- Some lady hit me in a parking lot before X-mas
- She is avoiding me so I have had to put it through insurance.
- Insurance won't help me.

There is a cranky gate keeper of a lady who won't let me discuss my own policy. She is clearly a member of yesteryear where the man in the household took care of such things. The woman will not allow me to discuss my policy until she talks to "the man of the house". After insisting many times that it is both my policy and my problem, she refuses to help me. I have asked for both someone else, and a supervisor. The woman then takes my number and tells me someone will call back, yet nobody ever does I suspect she tosses the number in the garbage. I really thought we moved beyond this women as a second-class citizen business.

I sent a written letter detailing my request to have someone contact me and help me solve the issue. I got a response back from the gatekeeper that basically says she needs to speak to the other policy holder. I am THE ONLY policy holder, I pay the account, and it is always me that provides updates etc. What else can I do? I am at my wits end on how to proceed.