Rob
As far as warranty ,all our dealers service their clients @ the store on the spot ,the faulty items are sent to us & they receive a credit ,unlike many other wholesalers they do not need to apply for an RMA# before giving you an answer.So the decision is theirs & we will support them to do so.
I believe they simply were not aware of the old bar situation .
appreciate it if you can email us a copy of your invoice & return the faulty bar back to the shop for a replacement
Regards
Shane
Proline Aquatics
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