I went out and spent almost 1000 on the shaw PVR with the cables. Very nice by the way. Almost never watch the other Chanel's now....but was was not impressed the other night when half the Chanel's disappeared. I called them to ask why and then let them know what I thought about it. First I let them know I wasn't impressed with the false advertising. I was told by their rep that I would always get the HD programing at no extra charge (that lasted just over a month). I really just let lose on them about a few issues I had with their service like spending 1k when satellite companies offered the same equipment for 300 and that even though I was paying for the extreme package for INTERNET that my neighbors ADSL was faster most of the time.
And what really set me off was having to wait on hold for over 1 hr(seems like a lot of people were misled and I had to wait in line to be pi$$ed). Poor young lady who had to deal with me. What she was able to do for me was give me 3 months extended service at no charge. I told her I just wanted the HD channels and wasn't interested in watching 30 channels of CSI and another 20 devoted to Law and Order. She gave me all anyway. Then she asked how long I have been getting slow INTERNET service and gave me a credit for that and some other stuff....by the time she was done I will get almost a year worth of credit for the HD programming. Worked out to be 80 or $90 worth of credit....still not real happy but my only other choice is to sell the PVR for half the money.......
Call them and let them know your not happy with being misled.
Scott
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