Ed got back to me
Ed has just gotten back to me. He says that he has instructed there UPS account rep to handle this claim... I got a message from UPS saying that he has never do any such thing. To be fair.... UPS is no walk in the park. They are not very good with company communication and Ed may have talked to his account rep..? I feel like this will get sorted out but this whole mess has left me with a bad experience. I don't know that I ever want to deal with AquaSafe or UPS again.
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