I understand what you're saying. I know the shipping seems a little off, but knowing the size and the charge of ups, plus it is a good balance for their very low cost (yes, it's not "fair" but that's business, you have to find creative ways to balance your cost/profit) it's really not that crazy.
As for the requirement to ship, some people just do business like that. It's probably out of their home, and they don't want to expose their private lives.
And as for ed not getting back to you, you say it's been 2 weeks, could he maybe be away or backlogged? Is it jumping the gun a bit?
I'm not defending him, but I'm sure there's an explanation to the delay.
Let us know what happens though.
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