Quote:
Originally Posted by jkhchris
I found out when Kent Marine sent me up a replacement bucket Of salt for the one I bought with low DKH.
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I've spent the past six months trying to get UPS to fix this same mistake for my Kent salt replacement. It was clearly stated on the shipping documents that the duty and any related expenses were to be billed back to the shipper (Kent), yet UPS couldn't seem to figure that out. I made numerous calls and sent faxes of all the documents to them, yet they still had a hard time correcting it. After every episode they assured me that the situation was corrected, then a few weeks or a month later another phone call or letter would come pestering me about it. Again, I'd straighten them out only to have the same issue repeat itself. Last notice I got was from a collection agency
which really p***ed me off. I ended up spending over an hour on the phone with UPS over that and again they assured me it was done. They even admitted repeatedly that it was entirely thier mistake and that it should never have gone on like this. I called back the following week to re-check that it had been cleared (as advised by the lady I spoke with) and sure enough it was not fixed. Another hour on the phone and they supposedly fixed it. I haven't heard anything more, but I plan to follow up again with them. Now, I also have to check my credit reports to make sure the idiots didn't mess up that with their collection agency BS.
I refuse to ship with either UPS or FedEx for international purchases. I did get a new motorcycle suit shipped by UPS earlier this year, but the value was high enough that the duty charges were not unjustifiable, and I still saved a bundle over what the Canadian retailers wanted for the same suit.