I too have gotten a bad bach of salt . I emailed Kent Tuesday and John Groff called me yesturday. He did try to set up UPS to pick up my salt sample from me at there cost but was unfortunatly unable to do it across the border. I was also contacted by a Chris (didn't get his last name) . I sent the email to a couple of there contact emails. I was impressed by the quick response. I too like BMW Rider was told that they would give me something extra for my hassle. he also came across genuily concerned about this matter. I am waiting to find out what happens with this to make my judgement. I would urge anyone who has questions or is unhappy about this to email Kent and let them now at
kentmarine@verizon.net