[outtafocus]

I am in no way speaking on behalf of Rona and I am not representing the company in any way.
Having worked in that Rona store (9630 macleod tr) for more than 7 years, there is still items which I have no idea where they are. When a store has almost a million sku's (item id #'s) in its computer system and just about the same amount of product, it becomes difficult to find things sometimes.

A big problem in Calgary is the shortage of people to do jobs. A company like Rona which pays on the lower end of the pay scale is forced to hire basically two kinds of people, old retired guys, who have nothing better to keep them busy and who dont know how to or care to use computers. And young high school kids who dont know much about the building industry. It is tough to learn where product is in the kitchen department when you work in lumber and vice versa.

As for light diffuser, its exactly where it should be. Just like BMWrider said, it is a ceiling product and thus sold with all other ceiling accesories.

When I go into Home Depot stores I am completely lost. HD organizes their stores quite differently than Rona. Im not saying one way is any better than the other just quite different.
Its interesting to see how each Rona store carries different product also. I perfer to shop at the sunridge Rona for my PVC stuff, I feel they carry more than the Macleod store. Totem (now a part of the Rona family) doesnt carry PVC stuff at all, from what I have found in the two stores I have visited.