[christyf5]

Ya know, I was gonna stay out of this but after the email I got today I have to say that the customer service at J&L is second to none. After ordering and receiving 50lbs of live rock from J&L (which is excellent by the way. It totally rocks :D )) three weeks ago I noticed this week on their website that they had reduced the prices on their live rock. I'll say I was a bit irked that I missed out on that but no biggie, it wasn't major dollars. However, today, THREE weeks after ordering and receiving it, I got an email from Allen telling me that he had credited my account for the difference reflecting the new price. I must say that is probably the best dang customer service I have ever heard of. Hey maybe they don't greet me with a marching band or hang on every word I have to say when I go into their store, but they have excellent advice (on both their products and used items I have purchased from others) as well as all other sorts of little tidbits of information that I can glean from them.
Hey maybe I'm biased. We don't exactly have a plethora of reef stores on this side of the water. And for some, their customer service is practically nonexistent (no, Brad I'm not talking about Hillside here [img]tongue.gif[/img] ).

Christy [img]smile.gif[/img]