I had the same problem. They sent me a trouble shooting guide. Which told me to have no pressure in the right gauge. To open my needle valve all the way, and then slowly turn in the regulator knob until bubble start coming to the rough count of what you want them at, or a little more, and then use the needle valve to slow it down. The guy told me on the phone that there is to much pressure on the needle valve, if you set your psi in the right gauge. He also told me they are trying to get them removed from the regulator setup, and that eventually there will just be the one to tell you home much CO2 is in the tank. I've had to adjust it a couple of time, the first few days, but since then it has worked great
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