Complain some more. Go higher up on the foodchain if you have to. This should definitely not be your expense. Ask for a contact number for their Regional Manager or something. If you b%tch enough about it, they'll usually figure out that an unhappy customer is one that will lose them a lot of future business.
The maxim (not magazine) is that if you make one customer happy, that customer will go tell 5 people. If you p%ss-off that customer, that same customer will then b%tch for hours to at least 25 people, who in turn will share the experience with their friends & so on & so on....
I will always try to acknowledge good/great service, but I will NEVER FAIL to B%TCH about lousy service either. One time after I was promised a full refund if the product didn't work & then the saleslady wouldn't keep her promise, I stood in front of her place of business & told perfect strangers about my bad experience. By the time I started with the 3rd potential customer she had my refund in hand & asked me to go away. Which I did, since I just wanted what I was promised. Of course, this type of action isn't for most people, especially polite Canadians.....
The moral of this essay is that if you don't stand up for your rights as a consumer, then you'll almost always end up on the short end of the stick.
Good luck,
Anthony
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