Sorry to hear about that. Dealing with builders can be a pain in the arse. When my parents built their house, the windows in my room were also improperly installed.... you should have seen it, every morning, you would hear a dripping noise, wake up and find yourself standing in a puddle of water. It was unreal, and I didn't have a fish tank in the house yet! Turns out we had the same problem as you... the windows weren't insulated properly enough.
Hope you get your problems resolved asap!
-Rich
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