JL exchange
 

anyone have order dry goods from JL over internet, and doing exchange? im getting 15% stocking fee charges on exchange even if the product is never used, i just order wrong ballast, on their policies state,
"J&L Aquatics reserves the right to charge a non-refundable 15% restocking charge for any/all returned merchandise (excluding exchanges). " thats EXCLUDING EXCHANGES, the girl i talk to was really rude, i ask to speak with manager and she just said i have him to call u back then hang up, whats up with that? anyone with experience with that?

Ask for Jeff when you call back, I'm sure he'll get you sorted out.

That's a very common fee when returning items

u are not reading properly, thats not for returning, thats for exchange, since when and where did it say on their policy 15% fee for exchange

No its the same thing really. you returned a product that required manpower to ensure it could be returned to stock. The fact that you ordered a different product at the same time has little to do with it.

But I shouldn't interfere with J&L policy. I'll stay out of this

J

figures!!!

yes i agree, but if they are charging ppl fee, they shouldnt include what they write on their policies, they shouldnt even put "excluding exchanges" in the policy, if you cant follow your own policy dont bother post it as your store policy

thank you jeff for solving my problem, i really appreciated for all your help, im happy customer

Hello everyone.

I wanted to put any concerns to rest concerning our return and exchange policies.

First off, in this specific instance there was misinformation provided by one of our staff. In this customers case, the simple exchange did not warrant a restocking charge. I offer my sincere apologies and have already rectified this situation with Dawen on the phone a short time ago.

Our official policy is:

All returns and/or exchanges must be made within 7 days of receipt of product. Products may only be returned unused, and in original unopened packaging. J&L Aquatics reserves the right to charge a non-refundable 15% restocking charge for any/all returned merchandise (excluding exchanges). J&L Aquatics will not be responsible for return shipping charges. Original shipping charges are non-refundable. Before returning/exchanging any goods, we require that you authorize your return with J&L Aquatics. Any items returned without our authorization will be declined.

In the event that your order is damaged by the carrier, a claim will be filed with the carrier company. Upon approval of the claim by the carrier, your original order will be re-shipped to you at no additional cost. If you wish to return the damaged goods for a refund or credit, the 15% restocking charge will be applied. J&L Aquatics will not be held responsible for any/all shipping delays that may occur from time to time.

Special order & sale items are not returnable under any circumstances.

Dry Good Order cancellations may also be subject to a 15% restocking charge.

C'mon, really. If you have a beef with the store, take it up with them. So far you just pop off your little cracks that mean nothing. If you want to publicly fight with J&L, speak up.