support@proline |
11-05-2006 07:27 PM |
Yes & No
Of course Proline is the Rep for TAAM ,however we do not directly deal with the end user.
If the pump is defective ,within warranty terms the store you bought it from should offer you a replacement & yes we replace it for them as well.
Please go back to the shop you bought it from to have the pump looked at.
If your Lfs ,have any questions in regards to if thy can get a replacement from us or not ,if it is a store we deal with ,we be more than happy to replace it for them given the fact the pump is defective.
Now,keep in mind that Seois turn on will not be the same as vortechs or tunzes :mrgreen: ,that will be a given.They have different magnetic casing the cool off time will be diffrent than other pumps ,.......
But as I said once again ,best thing to do will be to visit the store you bought it from ,I am not sure what the issue is with the pump you have & if it does fall into warranty issue or terms.
Now if you have a faulty pump ,lets assume you buy a powerhead & right out of the box it is not working @ all ,you return to the shop & nothing is done for you ,inthat case please contact us or the manufacturer & we will contact the store for you to make sure you get the service you deserve.
I hope this helps
Quote:
Originally Posted by WWWD
(Post 218703)
Great.. Since you seem to be the rep are you also the guy to talk to about all these dodgey Seio powerheads that won't turn back on when you unplug them?
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