Ripped off from ups and apex
 

I had to send my apex display to get fixed so I sent it in they fixed it and sent it back to me all covered by warrintee. Well low and behold the charge me dutiy. There's no duty on a replacement or repair the duty is already paid on the original item. This is the problem with some Of these venders all they care about is u buying there item when it brakes u get "oh u have to contact the manufacture" so who's fault? Ups or apex? Just my 2 cents. If your not gonna help me fix the product I'm not gonna buy from u.

I would first talk to UPS and notify them that it was a repair and that duty should not have been charged. They should reverse the charge (some paper work proving repair only may be require). If the costumer support rep is no help, discuss with a supervisor.

I bought a box of bulbs for a pinball machine, $14 worth. The customs label looked like $114 so I got charged duty/tax. All I needed to do was mail in the form (bill showing the duty I paid) with the receipt showing the $14 value and I was refunded the difference.

Hope that helps,
Jason

Find the original shipping info to Apex, this way you can prove that it was sent for RMA

Are you sure UPS did not charge you brokerage fees? Since Neptune is made in USA there should be no duties.

http://www.ups.com/content/ca/en/shi...clearance.html


Ray

Ill have to look at the paper work when I get home from work my wife was home when ups came either way what Neptune said was I pay the shipping down they pay it back. There shouldn't have been any charge at the door IMO. (and so everyone knows I did NOT buy this at reef supplies ;) )
Also by reading that chart the value of the item should b $0 because u didn't buy it.$0=$0

UPS is famous for their $50 brokerage fee.

LOL that is why I will never order anything from the states unless they will ship with usps

I had no issue with duty from ups on repair of my power bar the only issue was ups screwing up... Talk to Paul use twitter to voice a complaint and you should get a refund of he duty.

It's not Neptune systems fault it's ups trying to screw ppl over one mishap at a time. If you contact Paul I'm sure he will help you straighten it out

Most likely brokerage fees as others have guessed. UPS charges it on everything shipped from the states. When there is an actual value attached to an item I've seen them charge as much as 50% of the value of the product in brokerage fees even though it is the same form filled out regardless of value. I will not have anything shipped from the US by UPS. If this is what the cost turns out to be, Neptune had nothing to do with it and won't see a cent of the charge. UPS makes me mad too, that's why they don't get any of my business.

I sent an apex Jr back and it was returned no charges at all.

Ya I've sent a email to both Neptune and ups so see what they say and I know it not Neptune but it could be if they didn't put of the shipping papers that it was a warrintee return. I was in the process of buying another apex lite too, I'm going to wait to see the out come of this first.

I have every confidence that Neptune will help you out. Just from my own experiance

Here's the email I just got from Neptune

Phil,

I'm not sure why they would have charged you duty in this instance the customs value was entered as $1.00, therefore there should not have been any duty fees.*

I sincerely apologize for the inconvenience.

Thank you,

??????

Right. It's not duty, it's the UPS brokerage fee.

UPS is the devil.

might not be much in the big US/Canada trade deals but so many companies in the States have lost my business if they reply they'll ship UPS only

what I used to do is refuse the shipment then call the company and tell them I refused it and why and ask it be reshipped by usps. the last time I did this I ordered 14 bucks worth of Led's and UPS wanted 35 bucks brokerage.

Steve

It baffles me how an outfit like UPS still exists. Surely after dealing with the brokerage fees charged ubiquitously folks learn after the first experience. Apparently I'm mistaken though, people continue to get ripped off. Free trade/NAFTA is clearly some kind of joke, since the average schmoe still ends up getting taxed/dutied to the hilt when attempting to bring something in from out of country.

I would like to say they are good if they are just used to ship within the same country as they are usually cheaper and faster than Canada Post and USPS, but they are also the only shipping company that has lost 2 of my Costco orders as well. And I believe if you live on the other side of the border then, yes, you get free trade.

Well just made it home from work and looked at the invoice ups left and sure thing it's a brokerage fee. It should b against the law cause they keep your item if u don't pay them. First time I've seen it. I've payed duty on lots of stuff I expect to but not some scam brokerage fee.

Its never duty with UPS or FEDEX...its always the brokerage free.

In this case you should not pay a cent. They should not have even put 1.00 in the value box. I know if I ship to the states there is a place I can check for warranty/repair and you can write that in the description. If this was done you wouldnt be paying.

I would contact UPS and let them know the situation and demand them to reverse the charge.

Here's my emails with ups lol
I replie to this and said then why am I being charged for a item that was worth $1 cad?


*Subject
General / General
*
*
*Response (Louise L.) 01/16/2013 07:22 PM
Dear Philip,

Thank you for your reply.

A Brokerage fee is charged to process your shipment and present your paperwork to customs on your behalf. All courier shipments with a value exceeding $20 CAD require customs clearance by a broker. The customs clearance procedure requires the broker to perform, on behalf of the importer, a number of tasks. Tasks include, but are not limited to, auditing import documentation, classification of the commodity being imported, and preparation and transmission of accounting information to Canada Customs. The UPS Customs Brokerage published rate schedule is competitive with industry standards.

You may find our rates for customs clearance into Canada at:

http://www.ups.com/content/ca/en/shi...clearance.html.


When accessing the link for Rates for Customs Clearance into Canada, please review the complete fee schedule provided. Please note: Entry Preparation Charges, Disbursement Fees and Additional Services may apply to your shipment.

I am sorry for any confusion caused by the Brokerage fee.

Please contact us if you need any additional assistance.

Louise L.
UPS Customer Service
UPS now has a new app that lets you Track, Ship, Find Locations and obtain rate quotes directly from your smartphone. Go to my.ups.com or visit ups.com to learn about Apple and BlackBerry device-specific applications.
*CustomerBy Email 01/16/2013 02:23 AM
Here's the tracking number 1ze3e3376857965164 and I was charged 24.88 for a brokerage fee on a item I shipped to the USA and back it was not a purchase ups is the only company that charges this fee and it's outrages. I talked to numerous other people that shipped the same item to the same place and back and they wernt charged it like u just pick and choose who your going to charge and also everyone eles I talked to refuse to buy from companies that only ship ups because of this reason. I would like a refund of the 24.88 because there is absolutely no reason to charge this fee on a warrantee return item that was made in the USA in the first place.*

Sent from my iPhone

On 2013-01-16, at 12:14 AM, "custsvccaen@ups.com" <custsvccaen@ups.com> wrote:


*Response (Louise L.) 01/16/2013 02:14 AM
Dear Philip,

Thank you for your e-mail. Unfortunately, I am unable to help you without a tracking number. Please provide a UPS tracking number for your package. UPS tracking numbers are either 11 or 18 digits long, and 18-digit tracking numbers begin with '1Z'. Once I receive your reply, I will be more than happy to address your request.

I am sorry that I am unable to assist you at this time.

Please contact us if you need any additional assistance.

Louise L.
UPS Customer Service
UPS now has a new app that lets you Track, Ship, Find Locations and obtain rate quotes directly from your smartphone. Go to my.ups.com or visit ups.com to learn about Apple and BlackBerry device-specific applications.
*CustomerBy Email 01/15/2013 07:29 PM
Your Name: Philip Buist
Your E-mail Address: Philbuist@hotmail.com
Support Category: General
Support Topic: General

Ext.:
Country: Canada
What is your question or comment? Hi I shipped a package to the USA it was a warrintee issue. The place then shipped back the item fixed. When usp deliverd the item I was charged ( duty/brokerage fees) now the item was made in the USA and I shipped it down there they shipped it back I didn't purchase anything so why am I being charged duty and or brokerage fees. This is a rip off and I would like a refund.
*
[---001:003194:60025---]

need to realize brokerage fees are not duty, it's just what you're paying a courier to move the package across the border. Since the companies set their own rates even if you were sending a empty box with UPS they would still be screwing you with brokerage.

Tha not what there policy says it have to be over $20 dollars to b charged the fee and on the ups form it says ($1usd ) value

"All courier shipments with a value exceeding $20 CAD require customs clearance by a broker", that's not to say a they won't charge you a fee for them to tell Customs the package they are transporting is a low dollar amount.

Good luck though on getting your money back.

I understand the OPs original post and hope they get their money back

I was ripped-off bigtime last year by UPS, and I never got my money back ...
I bought $100 of product from the US and paid $43 to accept the package
No reason, no refund ... complained to their brokerage dept but it went nowhere

UPS charges way too much in brokerage fees :surprise:

I avoid them whenever possible :twised:

Off there website



Entry Preparation Charges

Value for Duty
CAD

UPS Standard Service and All Other Couriers/Transportation Companies*

UPS Worldwide Express Plus, UPS Worldwide Express, UPS Worldwide Express Freight, UPS Worldwide Express Saver, and UPS Worldwide Expedited Services


$0.00**to**$20.00

$ -

Free+


$20.01 to $40.00

$7.00

Free+


$40.01 to $100.00

$19.45

Free+


$100.01 to $200.00

$29.00

Free+1


$200.01 to $350.00

$47.00

Free+


$350.01 to $500.00

$52.75

Free+


$500.01 to $750.00

$59.95

Free+


$750.01 to $1,000.00

$67.10

Free+


$1,000.01 to $1,250.00

$74.25

Free+


$1,250.01 to $1,600.00

$78.95

Free+


$1,600.01 to $5,000.00

$83.30

Free+


Each additional $1,000

$6.45

Free+

That looks like duty rates, no?

No it's the brokerage fees here a better view from a link
On the top it says these fees do not include duty or taxes.
http://www.ups.com/content/ca/en/shi...clearance.html

Canada post charges a 5 buck fee across the board for brokerage.

Steve

Ya I have since looked into it Canada post is 5 bucks and ups was sued several times In Ont class action and ups lost. The courts ruled its against the law to not tell u up front about the fees and also for not telling people they can self clear all items themselves and not pay ups. It's onley done to personal shipments any company ordering stuff has the option of self clearing or threw different brokers

Heres a link if anyone wants a read

http://www.financialpost.com/m/wp/le...rotection-case