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What is the chance I could get the very negative feedback withdrawn form my feedback rating that was left today. This is obviously not just considering the circumstances surrounding the complaint by the customer. Please refer to locked post in the reef section. I feel in situations like this we as sponsors should be able to protect our reputation, especially when the complaint is out in the open for everyone to decide the justification.

Do any others concur with this?

Thanks!

Ian
Oceanic

Original post from unhappy customer is HERE

my thoughts would be this individual had a negative experience and rating should stand unless both parties agree to remove it or modify.

Sorry to say, I would have to agree that it should stay. I read through the thread in question, and although I'm inclined to side with the seller (I read a fair bit of "I think I said this. I think I said that." from the customer. Unsure of facts.), the bottomline is they weren't happy and who is anyone to tell them otherwise? If that were allowed, it's blatant censorship and denial of freedom of speech. I wish I could say "Ya, I agree. Pull it.", but as part of a free democracy, and wanting to help keep it that way, I'm sorry but I can't.

Cheers,

if Leah agrees to remove it then it can be removed but really both parties must agree to keep it fair, otherwise the freedom to vote as you choose is taken away and there is really no point in having the polls to begin with.

I'm going to go out on a limb a bit and say that I would be a wee bit suspicious of a vendor that doesn't have some negative feedback...you can't please every one all of the time

Good points actually, it would just be nice to be able to somehow put a link from the feedback page to the thread so someone can decide for themselves.

It really sucks that I paid $275 to have someone leave negative feedback, especially when I tried so hard to make right what was obviously an error on the couriers part among other situations beyond my control.

I guess you're right, just disappointing to see.

:neutral:

Can we start a customer poll? :lol:

Well said, perhaps there should be a buyer feedback forum for the sellers to rate customers :silly: "edit" haha just posted and saw the above!

Seriously, I have met Ian personally and he seems like a stand up guy, corals recieved were fairly priced and nice quality, better than others I have dealt with recently. Just goes to show there are just some people you can't please no matter how far out of the way you go. I personally will not hesitate to do buisiness with Oceanic again.

Edit: I have asked the party to re-consider the feedback. We will see what happens and how she decides to approach this.

I think what people need to understand is that that feedback poll is very important to me, that poll gives me the pride and energy to continue to do what I do, it makes me feel like all of the hours and time away from my family is paying off. This is very much like a second full time job. I have worked in a business for ten years that proves time and time again how important positive customer feedback and general reputation is.

Well, in this situation, the fault really lies with the shipping company.. perhaps we should add fedex, UPS, Westjet etc etc to the vendor ratings?

:mrgreen: I second that!

Yes, and while were at it lets add equipment rating forum :biggrin: I am tired of buying crap that don't work the way it's posed to.

I have never dealt with oceanic corals but i applaude your stand up attitude.Wish more vendors would do what you have done.It wasn't your fault,but you still stand by your product.I wouldn't think twice about ordering from you again,if the same thing happened to me. BRAVO

Ha! Great idea! I love it!

:amen:

:lol:

I have to agree with comments so far, although, FWIW, you have enough exposure here and enough great feedback that I wouldn't even feel the need to look at your poll results to deal with you.
Unless a vendor has something crazy like 50% negative feedback, I would disregard the occaisional negative rating.

At least all of this has lead to some very constructive comments!

I'm in favor of shipping company feedback and equipment feedback forums :biggrin:

http://www.canreef.com/vbulletin/ima...ons/icon14.gif I fully agree with starting that poll!!!

Think it's well accepted that shipping companies suck and we are all taking a risk with livestock. This should give some guidance to sellers that proper packaging is required and notification with WB numbers etc is a must.

Even if by fluke LS arrives alive in that soggy cardboard box that had newspaper for insulation they should get a negative rating.

Agreed! Boxes cannot be insulated with just newspaper alone! It seems like only a few of us double bag these days too! I have never had a shipment show up to a customer soggy!

So well packaged it even survived a car accident on the way home:surprise:

1) Shipping company satisfaction is greatly skewed by location and even individual drivers so I am not sure that would be of much benefit.

2) Ian as far as negative comments go, I have one "very unsatisfied" on my rating poll but I think that most people would consider the source so in my opinion it's actually a positive. As has been said we will never please everyone no matter how hard we try. I am not familiar with your customer's complaint post but I find it unlikely it will have much of an impact on your business.

Greg,

I appreciate your comments and insight, especially considering how tight of a ship you run with your side business. I am sure people do tend to consider the source on occasion. I really do have some great customers, I certainly cannot complain.

Again, I appreciate your input.

Ian

Feed back is there so others can see how "others" experience was with you.

I think it should stick.

If your allowed to have your ratings fudged because you think you were right.... then whats the point of having the system in place... as mentioned, the purpose of it is so people who have had a good, great, bad or horrible experience with you can show that. they dont need details for the experience. and IF someone questions, they will PM that person im sure.. I did!

Once your done with crying about it. You will realise that you will not be able to please everybody.

The fact on how you berrated Leah, when all she did was make a simple post, without mentioning you, and all you're do is shining the spotlight on yourself.

I think if you are this worried about 1 negative comment, then you should be focusing your attention towards the way you handle a situation... Privately!!!!

just my 2 cents

I agree that for the most part our customers here are outstanding!!!
I view the majority of them as friends.:biggrin:

Two comments I have. I'm really glad I'm not actively buying whoa...

The last negatives on the forum sponsors resulted in public attacks on the dissatisfied customer....not cool.

Snappy, I saw the negative vote. Why would you say consider the source? I have always respected this person?

So what happened to all the love? So much hostilites and bitterness lately. Things happen and they have to be dealt with. After that we all have to move on.

:lol: I agree completely!

locked!