Warranty issues with Ford F350
 

Does anyone know of any sort of lemon laws or consumer protection for declined warranty work?

We have an '07 F350 that Ford declined the warranty on a head gasket repair due to a dealer installed cold air intake. We had the truck custom built at Advantage Ford and had it built by them to make sure everything was under waranty. We even bought extended warranty for it.

The truck was blowing white smoke and hubby brought it in. They gave him a brand new 2009 F150 to drive for over three weeks until they phoned and said his truck was ready. When he went to pick it up, they said Ford will not honor the warranty due to the cold air intake and they did not fix it...

So they tell hubby they can put him into a 2009 Harley Davidson F350 for more money a month which is not an option. They even gave him one to drive for the week. We hate it and it is awful on fuel.

Now he is in the hole $15000 on his lease for a truck Ford will not fix and we cannot afford to fix. Financing another truck is just not an option right now, so we are in a really bad situation...

Is there anyone that knows what our rights are as a consumer. I find it hard to believe that Ford can tell us forget warranty without giving us the reason and PROVING this is the reason the truck is broken. I cannot see how head gaskets can be caused by an air cleaner. I run a cold air intake on my Toyota and it is just fine...

I have to run around to Advantage and Crowfoor Ford tomorrow and get all the service records, and then have to figure out what to do from there...

its not the air cleaner so much as "after market mods" that may void your warranty. I dont know about fords, but with my Dodge I have had no problems and i have ALOT of after market stuff. dont be afraid to take it back to the dealer and tell them it was there work and you want to trade straight across for a new truck. Or find somewhere where it states any after market mods void your warrenty and take that to the people who did the mods or the make them prove how a cold air intake can do that dammage.

Im not sure how it is here in Canada but in the US they have to prove that the modifications caused/contributed the damage.

When we were ordering the truck I made darned sure everything would be covered. Now it has come to my knowledge that Ford redflagged the truck and won't fix anything. However the dealer whom is owned by Woodridge Ford is still building these custom lift trucks. I guess now people must sign a waiver to say Ford is not responsible for warranty issues, however who would pay $80000 for a brand new truck with no warranty. We never signed any papers stating Ford or the dealer were not responsible for repairs.

I also have no idea why they let the truck sit for over three weeks and tell Frank it is fixed. When he gets there, it is still sitting on the lot broken. We do not want anoother Ford especially the F350 they are horrible on fuel and after this fiasco, who would ever want to give them a second chance?

If Ford will not warranty their trucks or the dealer whom built the truck is not responsible then we as a buyer should be informed in writing and given a legitimate reason they will not honor it.

I don't even know where to start dealing with this mess...

I saw that this is the case in the states. It would make total sense that they would have to prove the cold air intake caused the damage. I have had a cold air intake on every one of my fuel injected vehicles with no ill effect. I made sure to have the truck customized by the dealer with dealer approved parts, just for warranty purposes. It cost more money this way since dealers charge a lot of money. However it was done to make certain of warranty coverage.

I was hoping there was a phone number for somebody that would deal with this issue, since I know we are not alone in this by all means...

^^^ I was just going to mention this. I had a similar problem with a car I owned down in the states where the dealer said the warranty was void because there were after market mods. In the end they could not prove that the mods caused the problem and had to honor the warranty. I would look into this first as other have said. Unfortunately I find Canada does not quite have the same protection for consumers that the US has and the consumer often seems to get screwed here...one of those situations where all the rights you have in the US is a good thing.

Really sorry to hear about this. Personally I find if you stay calm and work through it, it will get resolved. Just don't panic or stress too much and certainly don't give up. I find retailers will often try to get you to give up quickly or easily to get out of things but if you persist they often "cave" or end up working things out. Sometimes it just takes time.

Good luck!

Sadly this truck has been a lemon since we brought it home. It has been on a flat deck more times then I can count. Frank picked it up form repairs once, brought it to the car wash and had to have it flat decked out of there an hour after it was picked up. We put our trailer on it, and it blew the tranny, and Ford didn't want to fix it then, but the dealer fixed it.

I know the dealer wants out fo their responsibility to fix the truck. We had the truck taken to another dealer for head gaskets earlier this year and they told us the truck was not covered due to a lift kit. What the lift kit has to do with a head gasket is beyond me. We took it to our regular dealer and they fixed the EGR cooler instead of head gaskets. I told hubby the truk was still blowing white smoke and his air conditioning and heat hardly worked due to low coolant levels.

The amount of time and work that have been missed because of this truck is unreal. I know it seems like a good idea to take the 2009 truck but the payments are even more on the lease and I hate the truck. My husband had his truck fully customized and dealer built, which makes it an extension of himself. We also don't want another Ford and are stuck with this truck and are expected to pay for the repairs if we don't take the other truck. The dealer will have to pay to repair our truck anyways in order to sell it again.

My plan is to go to both dealers where the truck was serviced and obtain the records. Then I will call Ford and ask for their reasons for not fixing the truck in writing. I was thinking of getting the media involved in some way or another since this dealer is still building these trucks. I want to do some undercover work and find out what they do for warranty on these 2009 F350 with the lift kits and oversized tires and rims. Who would pay this kind of money for a truck only to have no warranty?

Here is a link for even more of these trucks... this owns the other dealer we leased the truck with...

http://www.woodridgeford.com/lifttruck-archive.html

After reading your post here, I thought I would chip in my 2 cents. I previously worked for a Ford dealer and still work in the auto industry, but as a consultant/vendor to dealers rather than to consumers. I now deal with all brands, especially imports.

The first thing to note is that pretty much all mods to a new vehicle (whether done by the dealer or not) can have warranty implications. Even Ford Racing and Toyota Racing brand parts have a disclaimer about how they affect warranty. That does not necessarily mean that your warranty should be void.

The second thing to note is that I highly doubt that the dealer is truly just trying to stiff you. They really want to do the warranty work (that's how they get paid) but they can't go against the manufacturer. What generally happens in these situations is that the dealer spends some time looking to see if the mods influenced the failure. Often they would "help you out" by not disclosing all the info to the manufacturer in order to get your warranty work approved/done. This has often been especially true when they sold the mods to you.

Since the huge mess in the US banking system, all the manufacturers (yes Toyota and Honda too) are having some cash issues. This has been more prevalent with the US brands as they tend to loan money to consumers more freely than the imports. With this cash crunch, they've been looking at ways to cut costs and one of those ways is to really watch the dealers hard on all warranty work. This is something the imports have done all along (you would not believe how much warranty is refused by the import brands.) Since they are being watched, audited and measured constantly, dealers are unable to provide the level of help they previously provided.

Unfortunately, it sounds like somewhere along the line, Ford has been informed of the mods which immediately prompts the "watch list" My suggestion to you would be to re-approach the dealer and ask what they feel a solution will be outside of buying a new vehicle. Suggest to them that you will probably have to start discussing things with Ford directly and you will need the dealer to provide the manufacturer some details about the modifications they are doing to new vehicles. This may prompt them to "help" you further as many dealers have really started backing away from doing mods and don't really want the OEM to know they do it.

The last thing that strikes me is that it's not very common for someone who gets mods done by the dealer to only get the Cold Air return done. Is there anything else that they may be blaming for the problem? Maybe a combo of a bunch of things?

Sorry about writing a book here, but I thought some background info might help you come up with a solution or some more ideas. I agree with what was said earlier about keeping cool, calm and persistent is the best way to get this handled.

Crappy,

I think the dealer should eat it if the modifications that THEY SOLD you voided the warranty.

Did you know that it only costs $100 to file against them in small claims court? I think you can sue for up to $5000 with that and up to (Don't quote me on this) $20000 if you pay $200. You act as your own lawer and if you lose......... There is no provision for them to ask for legal expences. Since they'll be sending a lawer.......... They'll be spending lots of $$$$$ to try and avoid paying for the repairs. If they think it over early on and there's a chance that they may lose, they may just decide to minimize the loss and just have the repairs done.

Just a thought.

As another person who has spent time in the auto industry, I can't speak to Ford as my experience was in Chevrolet/GM, but in our "owner assistance/warranty booklets" there is a very clear disclaimer that the sales guys are supposed to go over which states that any aftermarket product WILL void the warranty. The disclaimer has been there since at LEAST 2004. A good rule of thumb is that modifications to the appearance of the vehicle are ok but as soon as you start to change the way that vehicle performs you will run into trouble.

If it is an aftermarket product causing the issue then going directly to Ford will probably not yield you any results as they simply will not cover a part that they didn't install or manufacture. The way warranty works is the dealer does the work and then the parent company reimburses the dealer. Contrary to popular belief Ford/GM/Honda/etc. do not own their own dealerships, each store is privately owned, so having the work done at a Ford dealership does not mean that Ford endorses or covers the modifications.

As a side note, what did they tell you about returning the truck at the end of lease? GM's policy is the truck must be returned "factory", if you bring them back a lifted truck they will bill you for the labour to put it back to factory condition.

I hate to say it but I think as far as warranty goes you're SOL. If the dealership installed the aftermarket parts then they should cover whatever damage those parts caused.

You're best bet is to stay calm cool and reasonable. Get the sales manager, service manager, and dealer principle/General Manager involved. Point out that you've spent a lot of money both in their sales department and service department and that you would like to continue spending money but you need this issue resolved. As a last resort you could contact www.amvic.org and they will do an investigation.

Good luck

Arbitration is always and option
 

In Canada, there is a arbitration board, funded mostly by the car makers. But, it is designed to keep the court costs down and has less than 50% dealers and more than 50% consumer protection representation on the board.

It cost nothing, and they rule in favour of the consumer about 70% of the time. The only downside, is that it is a "final" solution. What is decided is NOT apealable, and not able to be taken to court afterwards if you lose.

The board can rule al the way to a "by-back". I've had a few friends that have fought out warranty work this way, and all but 1 did get the work done in the end.

And, as a bonus, it doesn't cost you a cent. :) Some of the times, when you tell the dealer that you are going to go this route, they fix the issue without a fight.

I can't remember the website of hand, but you should be able to find it with a quick google search.

Edit ** found link
hxxp://www.camvap.ca/

do you know a laywer, all it wil take is a call from one to ford canada to ask why they will not warente a truck that was sold new from the dealer with the options that they are trying to decline the warente for. Went through this will a friend, might cost you 1 or 2 hundred, for the laywer if you don't have a friend that is one though.

Steve

http://www.camvap.ca/

But you do not qualify if:

Your dispute is about after-market options or accessories not ordered and installed by the manufacturer or dealer at the time of the original retail sale;

so if the only after market parts you have on there are the ones installed by the dealer as part of the original sale you qualify, I would print off the info and go see the dealer again

Yes. You must give each of the dealer and the manufacturer a reasonable amount of time and opportunity to resolve the problem.
First talk with the dealer and see if the dispute can be resolved at that level. If you do not succeed at the original dealership, consider going to a different one.
If your dispute is still not resolved, call the manufacturer's customer assistance centre. (See back page of this guide.) You may be asked to meet with the manufacturer's representative. Give the manufacturer a reasonable amount of time and opportunity to resolve the problem.
Keep track of your efforts with the dealer and the manufacturer including the date, time, file number and the name and position of any people you speak with. This will help you show that you made a genuine effort to resolve your dispute with the manufacturer so that you are entitled to an application package.

Steve

Not to relevant, but funny none the less.

I am so glad I came here and asked
 

I wasn't too sure if I should come and ask about this huge issue, but am sure glad that I did. I have some very useful information that can actually be used as a plan. I keep hitting walls on anything I try to find out, and this most precious info is not readily available.

I found NOTHING that you guys provided me on this forum in all my searching. It is hard to find info when you don't really know what to look for. Google is awesome, but I found nothing that was helpful to this cause. It is a daunting task to figure out what somebody can do in a situation such as this. I am glad my husband has something to drive but it will have to go back. I'm surprised they have not been looking for it yet.

Now I have discovered my husband had the cold air intake and exhaust installed after it was purchased, but he asked the dealer if it would effect the warranty. I think we might be on the hook for this afterall. Timing sucks since we pretty much destroyed our spendable money on this tank project. We never expected this to happen and spent the money we had set aside when @#$% happens. Our bad, and we just let this tank project get away on us without taking other things into consideration.

I'm going to the dealer that has the truck this morning and will try to negotiate withn them. If we walk away from the lease, they will still be on the hook to fix the truck. We don't want the truck they offered us, so they won't be leasing that one us either...

I better load up on my Monday morning caffine and get out of here.

Thanks to all you guys for giving me some ammo to help us get thigns resolved. I should have asked sooner...

Still can't understand why the original mod would cause the head-gasket to fail.

Might be interesting to find some stats of head-gasket failure with this model/year.

the head gaskets transmissions and egr valves are junk in the new fords. i just traded my new ford in on a dodge cause i was having issues with the head gasket and i just spent $2600 on the egr cooler i was a born and raised ford guy and this is the first dodge i have ever owned the new fords are the worst diesels they have ever produced dont belive me go ask almost any independent mechanic shop lol. i took a huge loss trading my truck in but it was going too nickel and dime me too death

At the dealer now. Guess they are saying the catback exhaust is the reason head gaskets failed. Stay tuned since dealer said amvic won't help. I will see about that. What a mess

We had three EGRs changed plus almost had no warranty on the new $8000 tranny. Now they will never fix it again. This truck has a huge stack of service invoices I just picked up. I wish we could afford to walk away at this point. I have Toyota FJ Cruiser and it has never broken in the two and a half years I have owned it.

I'm ****ed that my government is throwing my tax dollars at the "Big Three". The cars are inferior to Japanese and have been for 25+ years now. Why do we continue to buy these lemons? It's not the labour as we have great Toyota and Honda plants in Ontario, it must be the design and corporate practices that result in continually poor products.

My extended family hasn't bought anything but Honda, Toyota and Mazda for many years now. Excellent cars.

Sorry for you troubles My2rotties.

Man this could start a big debate...

But...I agree. Well my last car was an Audi, so European. I don't think I would buy anything but Audi now...not going to help though if you need a truck. My TT couldn't even fit more than 2 people, LOL. I "leased" it to my brother as I am doing my best to go "green" and a car was just a luxury and not a necessity for me since I live downtown basically. I kept the tank as my main environmentally unfriendly luxury :D

I also have a huge problem with the bail out. Actually FORD has not needed the money and I feel should be the last one standing. I understand the implications to the economy if they allow the others to go under but so be it. If the other two company could not manage their business properly, why should WE bail them out. I have a real problem with this...

Isn't Mazda technically Ford? :razz: (Not since last year they sold it, but still :lol:)

your talking about tens of thousands of people losing there jobs and thats not including sales and service. also think of all the money the big 3 has sunk into olympics and other events. ya i admit they have slacked off on there product but i have a 35 foot camper and none of thouse imports can pull it. im all for people keeping there jobs so i support the bail out just make the big 3 make a better product.

Again, because I'm in the industry (and deal with all manufacturers) I thought I would kick in my 2 cents. I don't want this to sound like I am preferential to any brand as my job would be affected negatively if anyone disappeared.

Many of our perceptions of quality are exactly that...perceptions. One of the things I'm involved in at all my stores is service and warranty rates and reviews. I have been doing this for a good number of years now and have realized that import warranty rates are low because they just refuse to do the work under warranty. It is always the customers fault and only after a lot of fighting do things get fixed under warranty. Sometimes I get pulled into these battles and I'm shocked at how obvious the warranty issue is that is being debated.

Vehicle quality in Canada and the US is rated by various parties, but the most respected of them is JD Powers who do an independent review of customers of every make. I see these numbers monthly and for the 2008 model year, Fords quality was rated significantly above that of Toyota...who fell the most in quality of any brand.

I think that most people are confused on the bailout. Yes the domestics have lost market share to the imports...but that doesn't mean they were run poorly or doing badly financially. The massive collapse of the banking system in the US is what has affected these auto makers. They were doing okay given their circumstances...until suddenly the banks were in trouble and wouldn't loan people money to buy cars any more. The domestics have also had to deal with the UAW while the imports have built factories in the "right to work" states where costs are cheaper and unions have little to no power. I guess it pays to be the late arrival to the party.

Lastly, what I don't think people realize is that the picture is bigger than the domestics. Toyota had a huge loss last quarter...something they haven't done in years. All three of the big imports are laying off thousands of people in Japan (I believe the number is 16,000). Do you think it will be long before those layoffs start in North America? All imports are projecting losses again this quarter. If the big 3 go down, so do the suppliers and though I hate to tell you this, Ford, GM and Chrysler share a lot of parts suppliers with Toyota, Honda and Nissan.

In the end, if the 3 US automakers go down, everyone will lose.

I drove a 1993 Chev Tahoe until I sold it to get my Toyota. I put over 500000km on it. It never has a problem with the drive train. Over the years I fixed the starter and alternator. It was lifted with over sized tires, cold air intake, exhaust and a bunch of other goodies. It NEVER let me down. I sold it since the truck was rusting inside out, plus with the 5.7 it was a hog on gas. I love Chevys and always will.

I obtained all the records of service, some 60 pages today. My hubby went to the manager and they will fix the truck this one last time and then no warranty what so ever. Management will put us into a new truck straight across, since we just cannot trust the F350 anymore. The next thing to go would be the turbo and injectors... We don't want to go through this crap again and again to get it fixed beyond this any ways. It is the nicest F350 you will ever see, but don't get enticed by it's beauty and buy it people.

When I went to get paperwork out of it today, the battery was stone dead, and its warm out today. This truck is just cursed and maybe not all of them are like this one...

I can't speak about warranty for other makers, since I never had anything go really wrong before. If something goes wrong with my FJ, perhaps Toyota will void my warranty for the cold air intake and exhaust, who knows. I can't blame Ford for what they did, but it sucks for us...

We will probably be getting an F150 FX4 fully customized, (hubby can't have a factory vehicle to my dismay, no exhaust or cold air intake this time). BUT there will be so many additions and clauses to the warranty to protect us better. Advantage Ford has been good to us. You have no idea of how many fresh off the lot trucks we have driven while the F350 was being repaired. The boxes got scratched form tools, the dogs were in them, and Frank ate his lunches and drank coffee in all of them. The windshields got busted, and trucks got dirty. We generally put 3000km on a truck with literally no km on it all when we got it. That must cost the dealer some money since it is not a brand new truck anymore.

I don't really want another Ford again, but with business slowing down these days we cannot afford to go elsewhere. At least we can get into a new truck again, and not lose any money or pay any new money out at this time. We will be financing this one at 0% with no down, and no payout on the lease. Once I get back there tomorrow I will know more of what is going on...

I feel really sorry for the person that buys our old truck... I know it will go fast and I will see it on a flat deck on the way for repairs... It really is a hot looking unit with the cut out fender flares and 38" tires. I will be sad to see it go, since it was eye candy.:sad: I wish it wasn't such a lemon.

Well you obviously know more about the bail out than I do but I still don't like it :)

You have good points and I do understand the implications if the big three fall but again...so be it. I just lost around $20 000 of my income this year because of the US economy, some of my family in the US lost homes, jobs, everything. One is now bankrupt. They got no bail out or help. My industry doesn't suddenly get tax payers money because the work or demand is not there anymore. I do understand it creates a mess and a bunch of unemployment but I still just don't agree. I don't have industry numbers but I can tell you that amongst my friends in my industry, well over 50% are unemployed right now and have no job prospects in sight. Some are trying to ride it out on EI and others have gone back to school. Many, many people are experiencing this and I just don't think its fair for the big three to be "exempt" (I know they are feeling it and are not actually exempt but you know what I mean). I have lost enough money this year and hate to see my tax dollars going to this.

Oh well...Not much that can be done now...

This is how I see it
http://i226.photobucket.com/albums/d...osaic/Big3.jpg

My friend has gone through this with 4,
Yup, 4, Trucks.
3 f350 and 1 f450.

Needless to say he has since gone back to chev.

Love it!

I've never owned anything but GM vehicles and have never had an issue with any of them yet. I don't buy the domestic cars are crap , I don't see it with any of the vehicles I have owned from GM.

I really don't want to see My2rotties request for help derailed here but this domestic bashing is really getting ridiculous...

GM has the most fuel efficient cars on the road period. Don't believe me, check the numbers and see who has the most models getting 35 mpg or more. JD Power and Associates consistently place GM and Ford products in their top lists. You want to talk advanced technology, the Chevy Tahoe Hybrid gets better CITY fuel economy then the toyota camry and the hybrid option only adds $6000 to the price (unlike the $10000+ price tag the hybrid option adds to toyota or honda models) The toyota Corolla is probably the single most recalled vehicle for the 2008 model year, put a corolla or camry side by side with their domestic competition (particularly the 2008 chevy malibu) and you would be floored in the quality difference. The Buick line beat out lexus in initial quality results.

Honda still makes a good product but Toyota has gone into the gutter while GM and Ford realized that the garbage they put on the road in the 80's and 90's needed to disappear. Chrysler makes an awesome diesel engine and the single best selling mini-van world wide. These are not vehicles that "nobody wants"

What do you think the Vancouver olympics will look like if GM goes under and can't provide the fleet of vehicles it is donating to the games, never mind the millions of dollars in straight up sponsorship money. After 9/11, the big 3 donated millions upon millions of dollars to fire department and victim relief funds, what did the japanese manufacturers do?

As far as the bailout goes, the taxpayers would lose the money if any of the big 3 collapsed as all those (grossly overpaid) factory workers would be defaulting on their homes/cottages/boat payments and riding the EI train. The money provided to the domestic automakers is a LOAN which will be paid back, not a gift.

Sorry for the sidetrack and best of luck with your new truck

That's the pic I posted earlier

Better :D Maybe they could even cancel them!

Would make a heck of a lot of people happy here in Vancouver!

Why would Japanese Manufactures donate money to the US???

I might drive a Toyota but I love domestic cars. The retro Challengers, Mustangs and Camaros make my heart race. I used to have muscle cars and race them illegally years ago. I know not a law abiding thing, but fun none the less.

I am upset about my truck not being warrantied, but I do not wish harm on the big three. Yes, I drive an import, but I would love a flex fuel Chevy Tahoe. The FJ was affordable and what I felt was practical for my needs at the time. I tend to keep a vehicle for longer then I should, and felt the Toyota was the truck for me.

My husband's F350 is the back bone of our company. We NEED it to haul tools, materials and sometimes a trailer for the aforementioned. We need a reliable truck because if we cannot get to a jobsite, we don't get paid. In the grand scheme of things I wish we could just get the truck fixed and warrantied, but that is not going to happen. Now we have to walk away from it, and hopefully Advantage ford will do as they promised... I will see over the week what is truth and what is fiction. All I know is we have to have a replacement for the F350 in one form or the other.

I cannot begin to imagine if AMerican auto makers disappeared. I don't care what anyone says... it would be a disaster for so many reasons.

Because they sure don't mind taking money out of the states, it's probably one of their biggest markets. You would think that they would want to support the people who write their paycheques in a time of crisis. Volkswagen and Hyundai also contributed.

I wasn't trying to make the point to bash the imports per se, just trying to show that there are many good reasons to support home-made products. Here's a cut and paste of the email I got, it was a CNN report

CNN Headline News did a short news listing regarding Ford and GM's contributions to the relief and recovery efforts in New York and Washington after 9-11.

The findings are as follows.....

1. Ford- $10 million to American Red Cross matching employee contributions of the same number plus 10 Excursions to NY Fire Dept. The company also offered ER response ! team se rvices and office space to displaced government employees.

2. GM- $10 million to American Red Cross matching employee contributions of the sam e number and a fleet of vans, suv's, and trucks.

3. Daimler Chrysler- $10 million to support of the children and victims of the Sept. 11 attack.

4. Harley Davidson motorcycles- $1 million and 30 new motorcycles to the
New York Police Dept.

5. Volkswagen-Employ ees and management created a Sept 11 Foundation,
funded initial with $2 million, for the assistance of the children and victims of the WTC.

6. Hyundai- $300,000 to the American Red Cross.

7. Audi-Nothing.

8. BMW-Nothing.

9. Daewoo- Nothing.

10. Fiat-Nothing.

11. Honda- Nothing despite boasting of second best sales month ever in
August 2001

12. Isuzu- Nothing.

13. Mitsubishi-Nothing.

14. Nissan-Nothing.

15. Porsche-Nothing. Press release with condolences via the Porsche website.

16. Subaru- Nothing.

17. Suzuki- Nothing.

18. Toyota-Nothing despite claims of high sales in July and August 2001.
Condolences posted on the website
Whenever the time may be for you to purchase or lease a new vehicle, keep this information in mind. You might want to give more consideration to a car manufactured by an American-owned and / or American based company. Apart from Hyundai and Volkswagen, the foreign car companies contributed nothing at all to the citizens of the United States ...
It's OK for these companies to take money out of this country, but it is apparently not acceptable to return some in a time of crisis. I believe we should not forget things like this. Say thank you in a way that gets their attention..

Have you tried going over the dealerships head.Start by going to Fords customer services dept. They have one http://ford.ca/app/fo/en/customer_support.do

I will also explain that when you are dealing with them that if the frst person says "NO" ask for their supervisor..most importantly stay calm, if you get hot and start to yell and scream at them you are hooped for sure.
Had a buddy who was a service manager for a dealership and I asked him one time "what would it take to void somebodies wty?" His response was " It depends on how big of a jerk they are". Wish you luck in your quest.

I am not surprised by the numbers provided above. The "BIG 3" still tend to be the "big givers" when it comes to charities.

Because they are taking money out of the states? You do realize people WILLINGLY buy their products right? No one is forcing anyone to buy a car manufactured in another country...

Well I am American and will still buy an Audi every time. Best car I have ever owned. My father kept bugging me to try an Audi (He owns 3) but I kept resisting...now I have no idea why!

To be honest, I will never buy a car based on who is giving what to charity. I will also never support any of those big three after this bailout...I am giving them enough money as it is now...not willingly.

I never get mad or pitch fits about things... it just makes a person look like a moron in the end (unless you are fighting with the spouse:wink:)

I talked with the service manager today, then the dealership manager. The sales manager was sick today but I will be speaking with him tomorrow. They said we will all work something out... Hopefully that means I don't need to go to AMVIC or pursue this anymore then I need to after tomorrow.

Thanks for all the advise everyone.