Seamazter please contact me, or post here regarding the Vendor Feedback Forum
 

Seamazter - noticed in the Vendor Feedback Forum you rated your wickedfrags.com experience as "Very Unsatisfied".

As such, I am interested in learning the details of the transaction and how you ended up very unsatisfied. I do not recall the specifics of your order (time, date, shipping address, or type of frags), so I do require this info so I can work towards ensuring this type of experience does not occur again.

Without knowing the details of the transaction it is difficult to improve performance moving forward. As most reefkeepers can tell by reviewing my Canreef Vendor Feedback Forum, shipping experiences are generally very positive.

Appreciate your input as I always have an eye towards continuous improvement.

Feel free to post publicly here in my forum, or if you prefer via PM or email.

Thanks.

http://www.canreef.com/vbulletin/pol...lts&pollid=702

back to the top

And again, back to the top. Thanks.

Have you tried email?

There is no email attached to the username, and I have no idea who the person is. Also, I would prefer the discussion to be public and become part of my sponsor forum history so members can evaluate and come to their own decision.

As Seamazter appears to be online daily, I will bump this thread one more time (after this).

I would really like tho know what they bought, when, and what was done to earn such a poor rating. No way to improve if you do not know went wrong.

Ok - I sent a PM asking for a response to this thread. As Seamazter appears to login-in every day, hopefully something will be posted in the next day or two.

I am not sure who this person is, so in the event they are unwilling to explain their reason for the negative feedback, well hopefully we can discuss having this feedback removed. Unsatsfied I could live with, very unsatisfied, well I do not understand that at all.

I could live with the rating if I understood the rationalle. Thanks.

Anyone know who this person is???

They chose not to reply to my PM or post in this thread, they seem to be online every day...

Scared to have a disussion about your purchaseare ya??? IME this seems uncharacteristic of the community on this Board.

If this person is not willing to identify who they are, and provide a little background as to why their exerience was very bad, well I would request this rating be removed before the start of the new year.

I will bump the thread a couple more time so they have adequate opportunity to reply, assuming they do not reply to my PM.

He/she had made a grand total of 9 posts, and will not respond to you. It all appears very odd to me. If I was the suspicious type, I would say that someone is purposely attempting to smear you.

I think it would be fair to remove the negative rating if the person who put it up does not respond to the request for explantion within a certain period.

I agree! I can only bump this so many times. They do not reply to my PM, won't post here, honestly I have no idea who this is or if they are even a customer. Perhaps I should not care, but for some reason I want them to advise why they voted the way they did.

They have only been on the site a month, yet appear to log-in every day. Again, perhaps I care a little too much, but hey I can not impove things if I don't know what went wrong.

I will ask to have this removed if I can not learn who this is by the end of the month.

Alright - last bump. If Seamazter decides not to contact me or post here, I would like to see this removed. My rationalle is provided in my posts above.

If you are reading this, well I would like your opinion.

Mods/staff - would it be acceptable to remove this given there was a 2 week timeframe to elaborate??? Thanks.

Yep, LMK when you want it done :biggrin:

I'd have to agree that it should be removed, I'm glad Christy will do that. I think it's admirable that as a vendor you are willing to take the time to find out what went wrong and try to correct it, or at least understand it. I know if someone had an issue with me I'd want to know why and see what I could do about it. Personally if I had a problem with a vendor I would want to share and try to have my issue resolved. It doesn't make any sense to me that if someone was "very unsatisfied" why they wouldn't want anything done about it.

Allow me to reply publicly about this, I have written the canreef staff in regards to have this rating removed for you to keep your rating higher and promote yourself as a reputal dealer.

Why would you want to air your laundry here publicly instead of responding privately to the vendors numerous requests for an explanation of your rating?

By his request.
"I would prefer the discussion to be public and become part of my sponsor forum history so members can evaluate and come to their own decision"

I have responded to the staff of canreef prior to this.

Fair enough!

Really not fair to give a unsatisfied rating when you didn't even buy anything from the vendor in my opinion.

Hi Seamazter,

I just thought I would reply here so that everyone can read this as it applies to all.

The vendor rating forum is just that a rating for vendors which you have done business with. I do not find that you did business with said vendor and a few emails back and forth do not make for any type of "vendor rating" while it does apply to how a vendor may do business with you, it does not really apply until a transaction is completed. This is merely how I envisioned the ratings system to exist.
I have done business with several vendors that just aren't chatty via email as they have many emails and private messages to contend with and can't really spend all their time replying to someone that "may or may not" do business with them. I have also done business with other vendors that are extremely chatty and go out of their way in email conversations. I think that is a personality thing more than a way of doing business but I digress. As far as I know even though Dave was short with you he was likely courteous or you would have hopefully mentioned it in a PM to one of the moderators to back up your vendor rating.

Also, in order to see how people voted, you do not need to place a vote. To my knowledge there is a button to at the bottom right of the voting box that says "view poll results". This will show you how people voted without having to cast a vote.

While I agree that people who vote poorly for a vendor do not need to be harassed, you could have just done us the justice of merely stating to the mods that your vote standsor can be removed as that was your experience and we could leave it at that. It is my feeling that while giving a vendor a bad rating, you certainly don't need to justify it to the vendor or the moderators if you choose not to. However, as you only have a few posts, we like to make sure that the voting is legitimate (which is why we contacted you). We have had several cases where people have either voted in the wrong category or voted for the wrong vendor and it is our right to contact the voter to be sure that they voted correctly. Until we can perfect this ratings system, we will continue to contact voters if the need arises.

I'm sorry if you feel put out in this matter but this is just the way it has to be for now. Please accept our apologies.

+1 I think that's only fair.

I now see the vendor rating being discussed has been removed...

Interesting to learn that Seamazter was not likely a paying customer, but still had a "vendor experience". I Agree the rating system is not perfect but there has to be some type of criteria for leaving feedback to keep the vendor fedback forum reputable and free of spam.

Regarding what may be considered being "short" via email, yes this can happen from time to time. While I am sure many that email me are aware, these are essentially frags from my personal system. I have a full-time job, am renovating my basement, have a new mustang.................and am also married. While I attempt to reply to all emails in a timely manner, sometimes other competing priorities come first.

While I will be the first to admit that 9 out of 10 emails do not turn into an order, I treat all emails the same and do my best to reply ASAP. You could compare electronic customer service to shopping at a local store, sometime the store is really busy and you are not going to get the customer service you were looking for. Other times, during times when there is less going on, well you are more likely to get the service you require. Bad this is via email, you can not see the other customers/priorities waiting for service!

Sorry if I created extra work for members or staff - I am just a little passionate about my products and process. Perhaps a couple more posts here then I can close the thread. Thanks. Dave @ wicked

Yes, Dave does seem to be very busy lately.
I also experienced voting in the wrong category before, but this was fixed. Unfortunately, the name is still there, but the number is the way it should be.