How to deal with lacking service?
 

I need some help, and feel like I've come to the end of my rope in dealing with the situation.

- Some lady hit me in a parking lot before X-mas
- She is avoiding me so I have had to put it through insurance.
- Insurance won't help me.

There is a cranky gate keeper of a lady who won't let me discuss my own policy. She is clearly a member of yesteryear where the man in the household took care of such things. The woman will not allow me to discuss my policy until she talks to "the man of the house". After insisting many times that it is both my policy and my problem, she refuses to help me. I have asked for both someone else, and a supervisor. The woman then takes my number and tells me someone will call back, yet nobody ever does I suspect she tosses the number in the garbage. I really thought we moved beyond this women as a second-class citizen business.

I sent a written letter detailing my request to have someone contact me and help me solve the issue. I got a response back from the gatekeeper that basically says she needs to speak to the other policy holder. I am THE ONLY policy holder, I pay the account, and it is always me that provides updates etc. What else can I do? I am at my wits end on how to proceed.

What insurance company? Call thier direct line, and ask for her supervisor. Or a different adjuster because of harrasment.

Go
 

Go in person and talk to someone else.

Ask name of supervisor, Google company to get name of management. CC them on letter

File written complaint with Consumer Affairs
________
marijuana vaporizer

Its a small company and I am calling the direct line. I think the lady who picks up is possibly a receptionist? What about trying to dial numbers a few digits off of the direct line? E.g. 555-0000, and me dialing 555-0003 to see if I get someone?

I actually have already tried on a few occasions to get someone else, or a supervisor on the line, all with no success.

Can you tell me more about Consumer Affairs?

I dont see how she is asking for the other policy holder when there isnt one. Its just you right? Who is this mystery policy holder she is asking to speak with? Your husband? If so just get him to call in and biotch her out.

I would have a guy call and try to navigate past her, then have him pass the phone to you. Where is the office located? Could you go there personally? That's maddening. I feel agitated and it's not even happening to me.

I think I'm going to have a guy call and see what happens. I keep everything in my name with just initials (too many people feel the need to fight with me about what my name is).

This is just out of hand. Its been a month now, with no progress.

Its actually just me, so I'm not sure who she is alluding to.

Go
 

Huh:question: Ask for the name of the person on the policy she wants to talk to. If you are the only name on the policy this is very bizarre. If it is a joint policy the company could legitimately need both policy holders? consent. I recently needed a letter signed by my wife to be faxed to our insurance company before they would cancel the policy on a car we sold.

The trick to making progress is to find out exactly what they need. If they need written consent from all individuals on the policy and they understand you are the only person on the policy they should deal with you.

Insurance company complaints can be sent to the Insurance Bureau of Canada.
http://www.ibc.ca/en/Consumer_Protection/index.asp

Here's a link that has the provincial bodies that handle different types of complaints.
http://www.servicealberta.gov.ab.ca/...ers:complaints

The insurance links are near the bottom.

Federal consumer affairs:
http://www.ic.gc.ca/epic/site/oca-bc.nsf/en/home
________
SR50R

I'd be thinking bring up the Human Rights Commission and discrimination rather than Consumer Affairs.

Thanks for the links Brent F, I'll check them all out.

Go
 

Yes, especially if you can get something in writing. Otherwise it's pretty hard to accuse a woman of sexual discribination against another woman.
________
buy silver surfer vaporizer

Better yet, go to the local newspaper. Or do they have another office in town?

Whats there PH # I am really good at being Polite with people like that... wait, better not give me number till AFTER you get your damages fixed LOL. But really, thjat is a pile of Horse Poo. Not letting you handle your own claims. I give companies heck myself if they dont deal with my wife. Like the Phone company, or whatever when they wont let her know info. She shares my last name, shares all rights to info and access as far as I am concerned.

Unfortunately some situations you find yourself having to be quite rude. I for one do not like doing this, but when I am pushed to this point I respond in kind. Aside from legal and or public relation type respones I would suggest you make yourself very annoying, call them every 15 minutes and be as forceful on the phone as you can. Don't threaten, ie if you don't....I'll come down there, because then they could and probably would call the police if you showed up. One suggestion I receieved from a friend of mine would be to contact legal aid in your area, they will suggest a possible legal course of action...and free. If you are going to go down there in person DO NOT tell them first. Try the old I was in the area and was hoping to rectify this situation. If you don't get some sort of rectification to your standards ...maybe we can all call and complain. :)

Is something though, you hear all the time companies passing around your personal info without your consent and here's one that that won't even open to you.

I ended up calling a couple of numbers a few digits off of the main line this morning. I finally got through to someone who acknowledged that I as a person can manage my own claim. I hope its going to finally solve itself now. Thank you everyone for your suggestions!

don't some people just make you want to accidentally choke someone:) Depending on how the accident occured most parking lot accidents are considered 50/50 responsibility without a witness. I had a guy hit a truck I used to have and I had to pay half. His truck wasn't even worth the damage on mine. He was very good though and payed me half of the damages. I think he thought I was going to kill him as I was a little perturbed when it happened as it was his fault. Hey Catherine, let me know if you need a man to take you to vote ;) Sheesh!

lol! This accident is going to be 100% her fault, she also avoided giving me information and avoided my attempts to contact her. This lady was a really winner if you get my meaning. However I will feel bad if the gatekeeper from above has to contact the lady.

"Gatekeeper"... roflmao that's hilarious!

I could see how that conversation would go Gatekeeper-"can I speak to the man of the house?" Lady-"I'm sorry but there is no man of the house" Gatekeeper-"What do you mean no man?" Lady-"I don't have a husband therefore no man" Gatekeeper-"well ma'am I have to speak to a man so go get yourself a boyfriend" Lady-"well I don't like boys so that might be a problem" Gatekeeper-"what do you mean you don't like boys errr omg click... dialtone.... lol

Hi Catherine,

This sounds like a very frustrating situation, and being an insurance broker in the industry, it upsets me a great deal when people do not recieve the service they should get. Do you purchase your insurance directly through an insurance company, or is it through a broker? If it is through a broker, you should be able to talk to someone at the broker's office for help. If you are calling the broker, well, I won't comment on that, as anything I say will not be nice.
If you are the only policyholder, then they have to deal directly with you. If you are dealing directly with the insurance company, and it is a company I handle, you could shoot me a pm, and I could help you out. As I am not your insurance broker, I legally can't get directly involved, but being a broker, and former claims adjuster, I think that I could probably give you some advise to get this rolling quicker if it isn't already.
One other question, are you calling your insurance company/broker or the person that hit you's insurance company/broker? If you are calling the other person's insurance company/broker, this may be the reason they are treating you like this.

Ryan

Could this "gatekeeper" be the same lady that damaged your vehicle?? Would totally explain why she's running round the ring with you

Ive read through this post and am still confused. Who is this gate keeper? Is she the lady that hit you, your insurance receptionist or the faultys insurance receptionist?

The Gatekeeper is the crazy receptionist lady at the insurance company. I have another term for the lady who hit me, but its not forum appropriate.

I got everything sorted out and rolling now. Dialing those random numbers really paid off. I now have a direct line to someone within the company and I'm pleased. Its not the insurance company that has issues, it was the receptionist lady.

I won't. Sounds like a match made in....umm. Well, not heaven.

If the receptionist has issues, maybe she needs to find different employment. I'd be discussing that with the manager

Good luck with your claim, it's too bad that the "gatekeeper" slowed things down for you. Some people should be ....... (fill in the blank) made to smarten up (basically)