![]() |
Canadian Reef Octopus Distributor
I don't know if this is the correct forum, but I am very frustrated with the Canadian Distributor of Reef Octopus. I do not know who the distributor is, but I am watching my 400g SPS tank slowly die because they cannot provide a timely delivery of a large protein skimmer. I ordered a Reef Octopus SRO 6000ext Recirculating External Protein Skimmer through my local LFS on December 14, 2016. I ordered it because my old Reeflo Orca 250 pro skimmer finally bit the dust and I could not get the replacement part I needed. I ordered a different skimmer pump, added it, through plumbing modifications to my skimmer and it was not strong enough, so a new skimmer was in order.
I made the order through and was told it would be at there before the new year. It did not arrive and I followed up with my LFS on January 5. The LFS has tried to contact the distributor twice, to no avail. I again contacted the LFS and they finally got in contact with the distributor on Thursday, Jan 12. The distributor claimed it was in stock. I do not know what the heck is going on, but it seems to me that the distributor for Reef Octopus does not care for customers and I would suggest that people consider an alternative skimmer. I am in a small minority who operates a large reef system. This whole experience has shown me that the Canadian Distributor does not give a sh*t about their customers. |
I can only imagine how frustrating this could be. Good luck, hopefully a solution is expedited!
|
Quote:
I know the risks of running a SPS tank, but am somewhat disapointed that I cannot get large tank equipment on a short term basis, only because I live in Canada. BRS has one in stock, but between exchange and shipping, it would have cost me significantly more than the Canadian price. It really sucks. |
I ordered a reef octopus biochurn 120r and waited like 5 months for it
|
Quote:
|
Sorry to hear this! It sounds like your LFS is sent and trying to help you out on their end. Keep on top of them as the LFS should have an expectation of communication or they can dump them as a supplier.
|
I know this does not help you but the US distributor is nothing short of amazing, I left them a message on the 23rd of December with a technical question, figuring I would get a response in the New Year and got a phone call on the 24th where they walked me through resolving the issue.
Maybe give them a call, just a wild idea? Charles |
Quote:
|
try msg'in coralvue?
i know they are the US distributor, but they have J&l, and other stores in Canada listed under their "where to buy section" |
Quote:
|
Quote:
I do note that the US prices are somewhat comparable to Canadian prices, but once you add the shipping and import charges (broker charges) plus the taxes, you are looking at a 20% higher price. Once you are above $1000 this adds up. I do have a large system and expecting fast replacement of equipment may not be directly available from Canadian sources. However, distributors should have something in place for timely accomodation. I don't expect them to carry all products, but they should be set to get them in short order if needed by a consumer. Maybe my expectations are too high. |
Quote:
I believe it is likely the distributor did not have the skimmer in stock when you ordered it, and it has simply taken them this long to get it from the US. I absolutely believe if they are going to offer products in a certain market they should always have three months supply in stock, and one at minimum for slower moving items. Unfortunately dealing with large companies and large distributors every day I realize this is usually not the case. I don't imagine there are too many SRO6000's in the country. I hope your skimmer comes soon. |
Quote:
It's great that your LFS is really putting an effort in for you, hopefully the skimmer shows up on Tuesday. When I order out of the states I only buy if they will ship by USPS, no brokerage fees and even with shipping the prices are usually the same or even still a few bucks cheaper (for the things I buy anyway, your mileage may vary). Still I prefer to buy Canadian when I can and the price difference is minimal. |
Get a refund and call J&L and have them ship you one ASAP. You will get it within 2 days. They have lots of stock. LFS likely has only one supplier and this is where they stay to optimize prophit. Reefsupplies.ca also has plenty of stock and can likely get one to you in 24 hrs. This is why I no longer purchase any equipment through lfs but instead order online. I call them and they will price match usually if not beat it. We should not be killing our expensive corals over such issues.
|
skimmer
Would a BK 250 help until you get yours? pm sent
|
It sucks when something like this happens, however there is something can be done while waiting and watch the corals die slowly, how about buy a used skimmer or borrow one(or two), even it is undersized it is better than nothing.
|
I will post once. You will need to PM me if you want more info.
To say the distributor does not care for his clients is absurd, we would be out of business if we did not care. What I don’t get is why anyone would go to multiple boards with this same post without getting both sides of the story. I think there is more to this, from here it looks like a deliberate push to try and hurt our business. The magic question is, were you misled by your LFS? Did you maybe misunderstand him or is there something else brewing here? We understand that your tanks mean a lot to you. We are hobbyists as well. We relate to these kinds of situations since we run tanks ourselves. To publicly try and hurt a vendor to this point goes beyond the love for our tanks. Its down right disgraceful especially since most of the info is false are / or misunderstood. Here is the timeline of what happened. We have saved all the emails should we need to prove our case. Thursday, Dec 15 – Your LFS emailed the owner asking for a 6000EXT Friday, Dec 16 – Our buyer (me) emailed Coralvue (Master Distributor), they confirmed stock WEEKEND Monday, Dec 19 - I relayed the information to my colleague. Tuesday, Dec 20 – My colleague emailed your LFS notifying him that we could get it in a few days. That was a mistake on his part since a few days would be impossible. I am the buyer and I know that under NORMAL circumstances it takes a week to get a Coral Vue skid, IF that order is not delayed due to backorders. Orders are only placed when there is enough to get a full skid. Now, I know some will say the issue is with our stock level. We do NOT stock any SRO EXT’s let alone 6000 EXT. No one here does, not even some of the largest USA distributors do. These are company’s that are earning $5,000,000 + even they use CV to drop ship these. One of the only NA retailers to stock these is BRS. Back to the timeline: Dec 20 to 21 we have had a couple more emails back and forth. Your LFS agreed to the order after we agreed to give him a little bit of a deal since we had to special order and we knew it would take longer than expected. ESPECAILY since the holidays were approaching. IMPORNT: December 21st @ 3:29 pm is when your LFS confirmed the sale via email. In other words, the order was officially placed on the 21st. During the following two weeks, there were TWO HOLIDAY closers. Some carriers were closed for a full week while others were closed a few days. Needless to say, one must understand that these two weeks are the worst for any type of logistic unless you’re flying to Florida to work on your tan lines. We were away for a week and I’m sure coralvue was off a few days per week as well. I don’t think they work through the holidays. January 5th – Your LFS emailed us asking if it arrived. January 5th – We replied “Ill find out today, taking a drive to the warehouse now.” January 5th - the skid order shipped from Coral Vue. January 9 - The order arrived to our warehouse The skid was undone and sorted by January 11. Jan 12 – The items on the skid were placed in inventory. Jan 13 – Your dealer asked to add some items to the order Jan 13 – We added and told him we are ready to ship. Jan 13 – He said he’s closed Monday so we could not ship Friday. This is were it gets better January 13 we offered him Saturday arrival for $25 NOT $90 (via email). OUR COST WAS $90. Overnight weekend shipping is not cheap! So we reduced the cost of the skimmer and we were willing to take a $65 hit on shipping as well. We tried, we really did! He never replied so we called him, he refused the $25 and stayed with the free shipping option instead. The skimmer will arrive Tuesday. So to summarise, we do not ignore our clients. We do our best to fulfill all orders in a timely manner. The biggest problem here was that we do not stock that particular skimmer and we were in the middle of the holidays. |
... transparency is key. Oh the joy of online shopping and Christmas holidays.
|
I really hate the whole "holidays" excuse. I mean, really there are two days technically that are stat holidays + New Years. These excuses funnel for the entire month of January as well...
I feel your frustration man, hopefully they deliver soon (literally!) |
Quote:
|
The OP "rockworm" replied on another forum...here's his response:
Quote:
|
Agree with the OP - Supply chain failed. Glad he is getting his skimmer tomorrow.
|
Quote:
buying anything during Christmas is a B***h, especially if the item is a special order one. |
Quote:
|
Quote:
|
All times are GMT. The time now is 09:12 PM. |
Powered by vBulletin® Version 3.7.3
Copyright ©2000 - 2025, Jelsoft Enterprises Ltd.