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Why wouldn't he?
For that matter why are you speaking for him? Let him come here and speak for himself. |
I think anyone does great job and satisfy its customers deserves positive feedback.
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Is there anything wrong in people posting their great experiences with fragalot, IMO no unless it comes down to the staff wanting it removed. Since this is a private board, there is nothing you can do about that other then go to another or start your own fish forum. The second point comes back to Brads comment about industry boycott, which I totally agree with. If someone screws many people in our hobby, repeatedly, and still has sponsorship on lesser saltwater forums where he continues the practice of deleting any posts of bad customer experiences likefishoholic said is bad for our hobby and others in the online frag industry. Is it just me or do people have a kind of bad vendor stockholm syndrome? If I run a frag company, and I list frags with pictures for you to buy, tell you there is replacement on all DOA's, then once a problem comes up I cut off all communication, delete your comments on my forums, and refuse to honor the agreement on my website. I would be committing what the courts consider FRAUD! Sadly the few hundred dollars you have lost out on is not worth the time and effort for most to take it to court. Thought I am a big proponent of "buyer beware", I feel little blame is left on consumer when the owner used and still uses his advertisers benefits (deleting negative posts in his forum) to hide and distort his real reputation. And yes I do realize replacing every frag DOA or mixed up is dumb. But I am sure if Bruc offered to replace what was missing/DOA/mixed up on the next order or offer a credit people would not be seriously ****ed off. |
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Kinda like playing Russian roulette but with 4 bullets instead of one, personally I'd hate to be the one who has to bite the bullet (so to speak) |
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I am curious however, why endorse now? You've never endorsed anyone prior to this. What's different about this one? I'm just trying to understand. |
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He's like a hardened criminal just released from jail, even if he has proved he has reformed people will always throw his past in his face...How many other frag shops have come and gone over the years? he must be doing something right. |
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I know you were asking someone else those two questions just thought 2 more cents wouldn't hurt... |
From my experience and hindsight he's always offered nice stuff at nice prices. What was his weakness was his inconsistency. 3 out 4 orders would be positive, 1 order would be "well I didn't get what I asked for" or "I had DOA's". Then the replacements would come as DOA and those would get credited and then those would be DOA's and then it started to become evident that basically he was cutting and bagging and shipping all in one go, which would explain the inconsistencies and basically it would come down to luck of the draw for each individual.
The concern I have is this. Each positive review on Canreef acts as an endorsement and promoting a business and the fact remains that no business can use Canreef for promotion unless a sponsorship model is in place. As far I know there has been no request made to start a new sponsorship. Whether Canreef would welcome such a request is another matter but the fact is no communication has been made from fragalot in this regard. So until then we remain neutral. Canreef can be used to coordinate group orders, but the sheer number of threads all of a sudden promoting the business has to be viewed as slightly interesting. |
Maybe there is a large amount of new people in the hobby with little knowledge of his past and have tried him recently and having had a positive experience find it surprising to see negative posts and feel compelled to respond.
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Fragalot has had a hand in defining their own destiny to this point. Canreef gets blamed for the deletion of negative posts from the fragalot forum but in fairness this was fragalot's forum where it happened, sponsors are moderators in their own forums and Canreef staff avoids entering sponsor forums. But the negativity that this practise was generating was reflecting upon the board in general and we had to do something. All requests for communications were ignored, so fresh on the heels of the Hidden Reef fraud issues, we had no choice but to cancel the sponsorship. So you have to understand where the negativity is coming from. If the business has reformed then I wish them nothing but success but again from a perspective of "Canreef" we are very leery about jumping on the bandwagon of endorsement. We like to see long term stable relationships, not flashes in the pan, so to speak. It would be nice to see what best practises have been employed from the business to ensure that the inconsistency issue has been addressed. |
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If he rly does rip everyone off then how is he still in business and have so many of us that have been clearly willing to stand up and say we have been happy with him, for he went that extra mile for us! hell I have had other orders from supposed reputable online stores and even LFS's that I had doa's and unhealthy items received and got the oh well it is what it is and there is nothing we can do about it... hell I have had more issues with sponsors on here then I have had with this "non sponsor" (although the LFS one would be my own damn fault since I was new to the hobby and trusted the employee of the store that the corals and fish were healthy when in deed they were not.) But I feel that Burc has been very professional and even gone that extra mile to make sure I am happy! so to me that speaks volumes about his character and I will continue to use him. |
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how many orders have you done with him??? how much value?? i recently had a good experience but ive also had bad, bags of water with zero frags whatsoever.....try arguing that.......that one was a loss.... its hit or miss its that simople yours was good many others arnt and they still arnt, do a search on canreef alone and watch the overwhelming bad reveiws they are there for a reason.....hell google fragalot and see the reviews on other sites its the same everywhere....hit or miss....like i said my last one went 100% good.....they are not all like that ...its like the weather sunny today raining tomorrow:P |
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got ya... maybe it would make sense to take that privilege away from sponsors to delete, for this empowers them to allow events like that to happen... if that right wasn't there in the first place then everyone would have been aware... maybe when he got the boot so to speak from canreef it became a wake up call? it does seem to me that with the volume of frags that he would be shipping out he seems to be doing pretty good with keeping us all happy these days... has anyone had bad experiences lately? if so was it that corals were browned? missing? what was it? did burc replace the items or offer a credit? did he respond with in 24 hrs? (he responded within an hr for me... but most online businesses offer responses within 24 hrs...) |
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k, so here we go a recent one... now... I understand it would be frustrating to be in your situation... and am sry to hear that u didn't receive all the items u were looking for... when you notified burc, did you take and send pics for proof that items were doa/missing? did he respond in a timely manner? the not so nice email was it from him to you or u to him? did he refund you the money for items not received/doa's? What do you think he could have done differently to make your experience better and make you happy? these are the kind of posts consumers and businesses can both learn from... |
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Good Gosh.. Shouldn't Burc be asking these questions? Speaking of Burc.. I'm sure he's lurking reading all these posts.. If he can't come out of hiding and speak for him self.. Why are you bothering? |
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i dont know if i ordered a german sheppard and got a poodle id be upset bottom line , when its 10$ who really cares but when its hundreds the loss is harder to swallow especially considering certain things dont belong in certain tanks and some people go for a certain look and arnt happy with random substitutes. my also recent order had substitutes i was not upset about them but substitutes none the less that i would never have bought in any lfs or locally because i already have them or they are ugly and not what i wanted:P |
Burn him, he's a witch!! :razz:
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I still say if you use this forum you should support the vendors who sponsor here and quit being so cheap trying to save a couple of bucks with a non-sponsor who has a terrible track record. If he was so confident in his product he would offer free replacement shipping like one of the sponsors here does. I have shopped around with many vendors and have found you generally get what you pay for. |
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This whole fragalot thing seems like a dog chasing his tail. It's not really getting us anywhere lol. And yes Brad he may be a witch:razz: |
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I have sent emails request for corals to various sponsors of Canreef and have never been afforded a response..Ask once no answer, I won't ask again. I have had some great results from shops that sponsor this site but I'm certainly not going to restrict myself to them alone and from what I know there is no "rule" saying I have to. |
lol...cheap... I'm pretty sure ppl who know me on here can tell you that is not true... a lot of my corals came from paul at oceanic... who is also a pleasure to deal with and seems to know his ****... I buy from ppl who treat me right, not the cheapest place... I was simply stating clearly the price is what made us all take the risk and buy from the "f" word... I for one have no complaints... all corals I received are beautiful corals...
As for being cheap, considering I probably have close to 10k invested in this hobby, I don't believe that to be the case... |
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Placed order 5 days ago, sent 3 emails...no responce. Can anyone PM me this guys phone number?
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From my experience he doesn't ship on the weekends or answer emails or texts, Everyone needs a couple days off...lol. I would expect it to ship today or tomorrow.
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I understand that but I did email him last Wed.... Communication is very important in any buisness. Anyways I got a hold of him on the phone, he was amicable, and said my shipment would be sent out on Wed. Keeping fingers crossed! |
I am amazed at how many people acted surprised at the lack of communication and problems with this vendor.
it is very well documented what to expect.....It is sometimes more surprising if shipments with Burke do go well. clearly, the spots that were shown a few years ago are still showing..... as stated many, many, times - BUYER BEWARE with Fragalot. apparently though, as long as you can accept total lack of communication, sometimes multiple changes to your order which you will figure out after the fact and don't forget the fact you will probably never get the shipment on the date expected, then yes...those $10 frags are worth it. |
If people have the patience to build a rapport with him he is very easy to deal with...I pick up my shipments at Fedex so it doesn't really matter what day he ships..... One thing I don't have patience for is waiting all day(or taking a day off) for a courier to show up.
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yup, give the man time to communicate and hes generally good to deal with. ive had both bad and good experiences....ive had both good and bad at all the lfs here in town too....so??? fragalot is a very busy company, sometimes he gets back to you the same day sometimes it takes longer. any one at all show me one single place where you can get $10 frags of anything even remotely close to what he has in the country???? fact is theres very few , so he gets alot of orders. i myself know what its like to have to bag 150 frags overnight..... your up at 2 am and bagging stuff to go out the door for 7am ....very stressfull and you always worry if you messed things up. burc usually has no problems with replacing anything dead or misplaced(provided your respectful) burc rarely bags the bags himself so thats prob another issue, plus most people order off the website which like any other online dealer is usually out of date:P |
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i bet the phone call would have gotten him or an emplyee right away, alot of people leave it up to emails when a phone call is much faster and has a better chance of getting the info needed......ah i remember the days of no emails.....you actually had to call to order things lol :) gl friend:) |
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There are lots of places that have better quality frags and prices then Burc. His stock is old and the quality pieces are always more then $10, not to mention frags are cut and sent out without the proper time to heal
Why do you have to settle for good and bad results? I don't. I realize that even the best of stores don't please everyone, but when its a 50/50 gamble, that should speak for itself. |
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im all ears , like where??? |
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when ive called burc in the past ive gotten diferent people so i assume there are more than one person at times?? |
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