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-   -   Reef Brite LED's available in Canada (http://www.canreef.com/vbulletin/showthread.php?t=66116)

PFoster 01-04-2012 05:41 PM

I think your pendants are too close to the water surface.
I used to run the lumen bright pendants. When I had them on my display they were mounted around 12" off the water surface and on our shallow coral beds they were mounted 18"-24" above the water surface depending on the coral bed.

I had to build a crazy tall canopy for my display to accomodate these reflectors and I ended up switching them out for T5 almost right away...
Then shortly added the Reef Brites as suplimentation to the T5's.

I was running the same lamps and reflector but on the coralvue dimmable ballsts and i did get some great growth and coloration with that combo.

Slick Fork 02-16-2012 07:25 PM

Thought I'd share an update and give credit where it's due. Especially since I shared a negative experience on this thread

After reading about my issue I got a PM from Pfoster at Reef Wholesale stating that he had never been approached by the retailer about this issue and offering to replace the defective unit. So, I sent him the broken one and got a brand new one in the mail.

Gotta say that I'm really impressed with the customer service from Reef Wholesale. It changed a pretty negative experience to a positive one.

Thanks

tparsons 02-16-2012 07:28 PM

Quote:

Originally Posted by Slick Fork (Post 683184)
Thought I'd share an update and give credit where it's due. Especially since I shared a negative experience on this thread

After reading about my issue I got a PM from Pfoster at Reef Wholesale stating that he had never been approached by the retailer about this issue and offering to replace the defective unit. So, I sent him the broken one and got a brand new one in the mail.

Gotta say that I'm really impressed with the customer service from Reef Wholesale. It changed a pretty negative experience to a positive one.

Thanks

Glad we could get you back up and running again :)

gobytron 02-17-2012 02:01 PM

That is good service for sure...

nice to know.


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