And the sad thing is, I truly think that with a bit of communication this company could have had a waaaayyyyy better outcome :(

Agreed Dom. This guy even pops up every 3 months, no explanation on the lack of communication. Gives half answers, then gone again. I wouldn't touch one of their products. Too many other good options for people.

Its sad that a chinese company like Jebao can produce better customer service and product support than a company within our borders...

I emailed them for new motor block for my 3 year old WP40....they charged me $30 shipped and it was here in 10 days. LOL

I cant even get a response from waveline via email. So sad.

That is sad. I'd thought about purchasing a DC return pump for my current system and to use on my next. My impression was RLSS is the best out there due to R&D and production, vs knock-offs with reproductions of previous/inferior versions, but this thread has brought much to light for me.

As far as their customer service goes, how are they going to continue at this rate?
I mean, come on, their back-up e-mail is a g-mail address ????
What kind of large, quality product producing company would use g-mail ... :twised:

Thankfully these guys are no longer the only players producing what appear to be quality pumps.

Got a couple G's to spend, your troubles are over, here you go, free shipping:

http://www.abyzzamerica.com/Abyzz-40...0-10m-110v.htm

Looks like a 24V 8.8A ( 200W ) Meanwell off eBay like the one pictured on page 1 post #6

I do however suggest the 360W version as its cooled via a fan rather then rely on convection cooling, but I do not believe it would fit in the original casing and would require a custom enclosure.

But according to this:

I can't use just the PSU. So the weak link IS the controller. It's been my only complaint (other than the customer service) of the system right from the start. I need to figure out how to make my own :(

There's a real pump no customer service needed they don't break

If only I could read the flow chart, lol

its more than likely the same as my speed wave pumps. I have them running off of an arduino controller. It was either 1-10v signal or a PWM signal (i would have to look again at what I did.). I have been running my pair on this controller for a year approx.

3 wires going to pump - pwr supply +, pwr supply -, signal