Open a dispute with paypal and let them know you have not received the product; and/or cannot contact the seller.

You should have no problem getting the money back.

Your order was only a week ago. Wait and see what happens next week. Either way, you can still get your money back. Also, I do think your order will be coming soon.

Always replies to my emails within an hour

it might be captured by junk filter, it happened to me ,he replied me after a week and told me my email was in his junk mail.

Ok... then email him and ask him where mandy's order is... simple. :mrgreen::mrgreen:

Already done ;)

Key word here is CONSISTENCY. I don't care what kind of business you are in, customer service is your top priority. Just because a few customers are not happy with your business and they voice their opinions, that doesn't mean you can just ignore them completely especially when they have a valid complaint.

Some of you guys who got good service from him, awesome. I am glad you did. He does have some nice pieces. I just hope that he can step up his game and keep the same level of service for all his customers and not just a crap shoot. what you see is maybe what you will get or maybe not at all.

Look...
The guy is a ****ty businessman with inconsistent quality control.

The value is good enough to keep people coming back.

Spin that wheel and order from Frag a alot.

I think you'd have better luck betting on Black or Red on Roulette, at least you know you have a 50% chance of winning.

This is BUSINESS, and if Burq CHOOSES not to treat it as a business, why do people constantly get suckered in? I guess he is good at photoshop with his pics on his site, maybe he might have better luck photo-editing?

All in all, GOOGLE the reviews people! 80% bad and 20% good, is purely bad business.

I have nothing against him, he's probably a nice guy and all, but I have a simple motto "Treat me well and you will gain a customer for life, screw me once and I'll make sure everyone knows about it."

So I filed a claim with PayPal this morning I'm going to try to cancel my order because Burc has still failed to reply to me or send me my goods. I hope the refund goes smoothly, I left him this message in the dispute through PayPal. You guys think its a fair message??


7/9/2012 10:40 GMT-04:00 - Buyer: Sorry Burc but I've given you plenty of time to process my order and my requests but I'm at the point now where I'm canceling my order. After reading many negative reviews about the way you deal with customers and the shipments that you send, I was still willing to give you a chance and see if those were one off experiences and that maybe you were overall a great vendor. But after seeing the lack of commitment to your customers first hand I have decided not to risk my order after all. I am sorry we couldn't do business, but after reading one last bad review this morning I've decided to place my money in more responsible hands.