heh, some interesting reading.... Remember its Christmas time. We are ALL under a lot of stress customers and vendors alike.

Rule #1, in any business, the customer is always right.

Rule #2, you don't have to be my customer, and I have the right to refuse service.


In the year and half that I have run BWA, I think I have had 2 customers that I refused service to, one was someone that berated one of my younger employees, and a second was someone that was calling me a liar when I gave him a price on a RSM even Damon at Big AL's couldn't believe I gave him. Never saw the customer again, but you know what? I would have kicked him out if he showed up again.

As a customer, you have the right to shop anywhere you wish, as a vendor we have the right to refuse service. Do you notice signs everywhere now posted saying "abuse of employees will not be tolerated"?

Canreef is a great venue for information, also for venting. But inaccurate information, or censored posts don't show both sides of the issue accurately.

Patrick, forgive me if it is posted, but what was the question that got you so fired up?

Ken - BWA

clearly you are talking about AquaValley and the discussion you had with them in this thread as you made reference to it..

I'm just trying to put some of the missing pieces together :) From what I gathered on that other thread it did appear to me like the vendor's business was being attacked. Personally I think vendors have the right to dodge whatever questions they want. And yes, I frequently buy from vendors that have dodge some of my questions.

Paddyob, as someone that posts here, I can tell you that I have had my fair share of bashing. And yes, sometimes it does hurt.

May I recommend something to you, in future don't delete your posts, as it doesn't support your cause either way. And in most cases, just gives others more ammunition to hit you with. Just remember, some may take what you say and value it, but MORE people will probably just take it and hurt you with it. It is just the nature of the BEAST. Just remember this and don't take it to heart, it happens.

In regards to the hobby, others have posted this, and even myself on other threads. Really, do any of us have the right to take from the wild and cage it up. So as Aquattro stated, we are all selfish. In my opinion, if someone wants to spend large amounts of cash for a rare fish. Then go for it, some hobbyists have that cash flow to support it. Is it right? maybe not. But is it right that all of us do what we do? Again, maybe not.

So remember this when you see that expensive fish, morish Idols or any other fish/livestock/coral that may be controversial to some. The LFS store has the right to sell what they want, if there is a market for it. We as the purchaser have the right to buy what we want, and where.

I personally respect any LFS that can be honest with me, and if they don't know, they tell me. This type of honesty goes a long way and I respect that LFS or employee much more then.

Just my 2 cents. Hope it all made sense.

Yeah that'll happen :wink:

Not too big to admit my error
 

For some reason this got out of hand.

I meant no offence when I was asking questions of Aqua Valley. None. I felt that he was being snarky and a little over the top with some comments and it did upset me.

I apologize if the questions I asked offended him or anyone else, but I was genuinely confused.

As it is the holiday season.... I do not wish to hold any bad feelings. Obviously we (him and I) do not see eye to eye, and as many have pointed out.... many of us never will. That is however, no reason for either of us to act disrespectfully.

I apologize for my part in this issue.

Happy Holidays,

Patrick

i seen the thread before you edited it and do think you where missing the vendors point.
Personally if i decide to get snarly with someone than i'm grown up enough to expect them bite back regardless of wheather it be vendor or customer!!!

Aqua Valley's customer service pulled through for me so I have nothing bad to say about them at all!!!

There are a million species out there that are difficult to keep but in the hands of an experienced hobbiest it could be an investment well spent!!

just my 2cents!!

K, you gotta stop editting threads. There was no reason to change the title of this one, it just confuses everything. This is why the feature was turned off last month.

Title corrected.

Yes, I agree. Some people don't like this, and if that's the case, you can exercise your right to take your $ and shop elsewhere.

We should always be careful about bashing anyone specific online here. We don't want another Oceanic Corals type of issue to happen again.

The end.