Quote:
Originally Posted by xenon
(Post 783941)
The customer should not be responsible for anything that is out of their control. The only time we will refuse liability is if the customer is not home to receive the package.
I will give UPS a call and see what my options are. The shipping page will be updated once I get the details.
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Whats the story on this?
Also, why would the customer have to ship back dead frags at there expense? Why wouldn't a photo suffice? Buy forcing the customer to send back a dead frag and giving a store credit for there shipping is just forcing a customer to buy more stock from you.
I can understand you don't want to be taken for, but you can easily identify if its your frags you shipped out in a photo.
Just something to think about. |
