Rob,

Always ask questions, there is never a stupid one.

Most of the respectible LFS will give you the best advice to their knowledge. The better ones will admit when they don't know.

We were all there as hobbiest, I have only been in the hobby for about 5 years, but did frshwater for over 30.

There is always something to learn, but remember, something that works for me may not for you.

Just my own personal opinion,

Ken - BWA

Thanks Ken, btw I always have been treated well at your store and always have had great luck...except for my blue legged hermits eating some snails, everything is still alive and going strong!

Rob

Blue world is AWESOME!
 

Just wanted to put this out there. I have been going to BWA since the first day i started my tank two years ago. Great livestock, Great people who work there, and EXCELLENT customer service. My personal opinion is that every store in Edmonton ( and 've been to almost all of them) Cant compare to what Ken has created there. The only downside is they seem to sell their stock so fast, so show up on their restock day :lol:

When is restock day at BWA? Thanks.

As others have stated, don't expect a warranty. I would also say, that to purchase a membership to obtain warranty is also very rare. Personally I would never purchase a membership for just a warranty, but it could be a nice perk.

I have lost $150 fish overnite, it happens... You just chalk it up to experience or lack of.

Sorry to hear about your loss, but death can happen and is expected. Warranties are not.

Also remember this, any store that will offer a warranty (FREE or Membership) in FW or SW, has accounted for it. In most cases you are paying 2-3x more for a fish than normal.

I would suggest finding LFS's that offer great service, product and reasonable pricing. Find these places and support them.

I have had fish die on transport to home, and I don't live far from most LFS's in Calgary, in this case, I have had warranty offered to me. KUDO's to Dennis @ Golds, he treated me well.

IMO, stores are taking a huge risk saying they will warranty saltwater fish.
Kudos to those that do.
I just feel that there are too many what-ifs in this hobby to expect the store to give money back.
I am truly surprised that the store bashing has been allowed to this point.
everyone has there favourite stores or not so favourite.
In this case, the cost of the membership is minimal and plus they quarantine their fish.
so really, if a fish has made it thru a week or two of quarantine, then gets sold and dies, IMO, the fish probably died due to something the purchaser has done or the quality of the tank, and I don't feel the store should be held accountable.
marine fish are finicky and often die for no apparent reason. I would not expect a store to replace the fish or give me my money back, but just accept as a part of the cost of this amazing hobby.
just my two cents
Neal

This store that offers warranty also sells fish for (sometimes) double what any other store sells it for.

So even if they did honor a warranty, you already paid for that second fish

Thursday normally is when they put the fish in the tanks. I will go then and get them to hold the fish for me to make sure it has the best chance of surviving in my tank. It's better for the fish if it does not have to go though two acclamations in three days :biggrin: