titus |
03-10-2010 02:10 PM |
Hello,
Recently we did have three outages and statistically speaking it's a bit more frequent than usual. The first one occurred on 15 Nov 09, the second one on 20 Feb 10 for half a day, and the last occurred on morning of 8 Mar 10 before most people wakes up.
The first one was due to our web server locking up server resources, an extremely rare situation. If this happens again, I may as well go try the lottery. The second one was not recovered in time due to me missing my alert e-mail on that day. The third one I have caught it while I was trying to access the site.
Aside from these dates, there have been none. A monitoring agent checks the web server every 2 minutes and if there's a problem in retrieving web pages amongst other things, I get an alert e-mail, and the agent will attempt to restart the web server. There was indeed a bug with the agent under some situations. I have updated it on 8 Mar 10, and am planning to release a better one 2H 10.
Christy also mentioned about a daily outage occurring at around 4-5am EST depending its winter or summer. This happens during our daily maintenance and is expected. The outage should last for less than 5 minutes.
As for the IE vs Safari issue, this would be a local problem out of our control as I've accessed the site through many different locations using either browser just fine.
As for being able to use IP but not via domain name, that has to do with DNS server look up as mentioned. Since we're on fixed IP, that would imply an issue with the DNS servers used local to your geographical area. Next time this happens open your command prompt and type in "tracert www.canreef.com" to see where it's stuck. You may then report this to your ISP.
Titus
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