Sorry to hear you have (or had) customers like this Ray.

I had nothing but a good experience when I ordered from you, even though I screwed up some things on my end, you guys dealt with it great and quick!

Hope you don't get jaded by this bad experience. In the end, good customer service will pay off for you. Retail is a tough business (that was my career BTW), and you often need to just suck it up at times.