Originally Posted by The Grizz (Post 705182)

Well I must say that I have had a good experience with customer service from Fragalot just recently. I did a group order for a few of us here in Red Deer, everyone was happy with what they received, my order was a little messed up but today I received 9 more frags of Zoas & acans that where really really nice.

On a personal note in regards to CanReef. I think of this site as a great place to gain knowledge of the hobby, meet some good people and find the things we all like to have in our tanks. Wether it's a paid vendor or not I PERSONALLY think that we should be able to discuss the service form them. All the mods have a hard job to police all the threads and I take my hat off to them for the great job they do but with discussion comes conflict & it sometimes gets really rediculas with some of the things that get posted. I will be the first to admit that I sometimes have a very strong opinion & if you know me personally you know I don't sugar coat my words, I say it like it is & if you don't like it to damn bad but on here I try to keep that in check, pass on info that I have learned to other new to the hobby. I will also say that there are some people here that really should stay quite for the simple fact that they are rude & sometime really misinformed but still think there right no matter what.

Just my 2 cents worth & that is it.

Originally Posted by Aquattro (Post 705054)

Here is my opinion, not related to the board. As hobbyists, we need to band together and consolidate experiences. When someone spends a lot of energy robbing people in the hobby, for and extended period of time, as hobbyists I think we should forever boycott that business. He ripped off friends and members here for a long time before he was removed. He did it on other boards. Now, suddenly, when we can save a buck or two, we forget all that bad stuff and send him bags of money, always hoping that the frags we ordered actually show up. I don't forget. I remember the people asking for help trying to recover anything they could from him. I remember the guys needed evidence for their lawyers. I remember the management nightmare we, as a board, had to endure. We stuck up for him, made excuses like maybe he has personal stuff going on, etc. But no action came at all. None. All the people that lost out, lost out for good. They don't forget.
I would like to believe that we, as hobbyists, remember on their behalf, and say no, we're not going to reward that type of vendor to save a buck. We should defend our friends and co-members, and not deal with this company.
But most don't care, they save a bunch of money on little pieces of coral bits. To hell with our friends and members that got robbed, because I can save money and get something for me.
Sorry, not me. I remember, and that company is not welcome here. If it were up to me, any mention of it would be removed. But we allow the group buys, because you're going to do it anyway, so if it receives some publicity, then we live with that in hopes that should it return to the past, we know right away.
We aren't running polls, we aren't voting on stuff. We are allowing group buys, and once in a while "advertising" threads slip through the cracks. but if we see the trend in "Yay vendor", we will take action and remove them.

That's my thoughts on it..

Originally Posted by Aquattro (Post 705065)

See ya in a week...

Originally Posted by jjntm (Post 705193)

+1... I wasn't a member of canreef when things were going sideways with fragalot I guess... but I can honestly say EVERY dealing I have had with Burc have all been very pleasant. He has always responded promptly, been very easy to deal with, replaced any doa's/missing items without hassle and never charged for shipping. I am curious to hear what exactly happened with your experiences brad and shelley? did burc not resend out proper corals or issue a refund?

Originally Posted by fishytime (Post 705205)

problem was, it wasnt just a handful of people that had problems.....it was probably dozens of people over a few years.....

Originally Posted by jorjef (Post 705233)

And this is where I have to throw up my arms, shake my head and yell at the screen "then who's fault was it" (not at you Fishy just the situation)

No one had a gun to their head and was made to order from him, everyone was likely seeing the bad reviews and must have thought "won't happen to me" and for this to be happening for years makes my eyes just glaze over in wonderment when I hear complaints. So where does someone lay the blame, I would say 75% to the person ordering. Every vendor has DOA'S but when Burc does it's a heinous crime. Everyone I'm sure has had a vendor or LFS say "oh well sorry" with no compensation. In my opinion to ask Canreef to fight on your behalf or to punish him is wrong. I don't know what the code of conduct is for vendors on this site but I'm pretty sure it doesn't say the vendor has to conduct their business with canreefs code of customer morals and values, I could be wrong. I hear that this site if more open to free speach and has a family feel to it but that leads to more of a personal opinion form of policing because of freindships, and that is a slippery slope.

I could go on but I haven't had any coffee yet and I'm starting to loose focus, as a matter of fact I can't remember why I even started this post..lol oh well, it took me long enough to type this so I might as well "submit reply"