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-   -   Radions...ready to throw out the window (http://www.canreef.com/vbulletin/showthread.php?t=87250)

Reef Pilot 10-23-2012 03:36 AM

One thing I learned with my Radions, is that once they are working, leave them alone. I have the lighting, moonlight, and intensity the way I want it now, and they work fine. But that was after a lot of fiddling with the software to get it to do what I want.

Don't know who the programmers were that built this for them, but they sure leave a lot to be desired. It's been out for more than a year now, with several software and firmware updates. You'd think by now it would be pretty stable, but sure can't say that yet.

kien 10-23-2012 03:38 AM

I just read through this whole thread because it sounded like a great murder mystery. "Who killed the lights?". Seriously, the suspense was killing me LOL. Anyway, glad to see that it had a happy ending. Now, I noticed that you said you were kinda "meh" about your tank yet everything is doing well. What exactly don't you like about your tank then? Or is that another mystery that requires its own thread? :-)

Coralgurl 10-23-2012 03:45 AM

Quote:

Originally Posted by Reef Pilot (Post 757427)
One thing I learned with my Radions, is that once they are working, leave them alone. I have the lighting, moonlight, and intensity the way I want it now, and they work fine. But that was after a lot of fiddling with the software to get it to do what I want.

Don't know who the programmers were that built this for them, but they sure leave a lot to be desired. It's been out for more than a year now, with several software and firmware updates. You'd think by now it would be pretty stable, but sure can't say that yet.

Agreed! The problem was the hanging bars on top were interfering with the buttons, so even though the lights were set, they would randomly change modes. I'd reset and a few weeks later the programming was out of whack again. I don't see any reason to mess with them again for a while.

After a year, I don't know why they can't add to their manual, that's what is lacking, info. Even grouping the lights again took fiddling around.

Here's hoping!

Coralgurl 10-23-2012 04:05 AM

Quote:

Originally Posted by kien (Post 757429)
I just read through this whole thread because it sounded like a great murder mystery. "Who killed the lights?". Seriously, the suspense was killing me LOL. Anyway, glad to see that it had a happy ending. Now, I noticed that you said you were kinda "meh" about your tank yet everything is doing well. What exactly don't you like about your tank then? Or is that another mystery that requires its own thread? :-)

It was a close call...jail time averted...for now..lol

Oh the tank, it's just been an overwhelming setup. The tank is ok, it's the equipment...see this thread?? it's one of a few. :lol: So I've stepped back a bit, keeping things simple, and letting the tank settle. I had so much success with corals in my 55 gl tank (which is what got me hooked on reefing), losing so many has been hard to deal with. For now, I'm focusing on the fish and getting things on the right track. I know it will get where I want it to be and it isn't going to be fast. Will see how things look in the spring.

The Grizz 10-23-2012 05:06 AM

Quote:

Originally Posted by Coralgurl (Post 757436)
The problem was the hanging bars on top were interfering with the buttons

DAMN that is my bad, wish I would had seen an actual fixture in person before I built them. I know much better now, image of the top of the light burned into my brain.

Coralgurl 10-23-2012 05:22 AM

Honestly Greg, there's nothing written in ecotechs manuals that says anything about interference. You built a great stand and I'm not complaining. Mine was a prototype and it works great! It only took ummm like 7 months to figure this out...lol

Coralgurl 12-09-2012 10:07 PM

Here we go again. My center light is just flashing on and off. I've gone back through this thread and tried everything. Unplugged all the lights, reset to factory, everything and it won't stop flashing. Reef girl noted an issue like this and had to have her light replaced. Anything else I can try first?

intarsiabox 12-09-2012 10:13 PM

I'm looking at trying a G2 fixture in the near future. I hope the programming bugs are worked out. Sounds like you are need of some of Ecotech's legendary cutomer service!

Rice Reef 12-09-2012 10:14 PM

Quote:

Originally Posted by Coralgurl (Post 771795)
Here we go again. My center light is just flashing on and off. I've gone back through this thread and tried everything. Unplugged all the lights, reset to factory, everything and it won't stop flashing. Reef girl noted an issue like this and had to have her light replaced. Anything else I can try first?

Have you checked to see if the fan is working or not? If the fan is working run this Radion independently ( turn the other two completely off) and see if the light is still flashing... Do the reset for this unit and if that does not work contact Ecotech...

subman 12-09-2012 10:18 PM

What color lights are flashing Sheena?

reefgirl189 12-09-2012 10:22 PM

Quote:

Originally Posted by Coralgurl (Post 771795)
Here we go again. My center light is just flashing on and off. I've gone back through this thread and tried everything. Unplugged all the lights, reset to factory, everything and it won't stop flashing. Reef girl noted an issue like this and had to have her light replaced. Anything else I can try first?


For me it required replacing the ballast. Troubleshoot it by switching ballasts with another light unit and see if the newly switched light blinks now. Knock on wood but the radions are the only thing working correctly on my tank lately (besides the BBK skimmer, that thing is still my favorite). Apex controller is starting to really irritate me.

Coralgurl 12-09-2012 10:25 PM

The light just flashes on and off, no specific color, just all on or all off. I did reset it alone to factory but even during programming it would just flash. The fan is working. I've unplugged it for now as it was freaking the fish out.

I havent touched the lights since everything got sorted out a while ago and they were running fine.

I'll send an email to ecotech tomorrow.

Coralgurl 12-09-2012 10:28 PM

Quote:

Originally Posted by reefgirl189 (Post 771802)
For me it required replacing the ballast. Troubleshoot it by switching ballasts with another light unit and see if the newly switched light blinks now. Knock on wood but the radions are the only thing working correctly on my tank lately (besides the BBK skimmer, that thing is still my favorite). Apex controller is starting to really irritate me.

I did this and now the left light is blinking. Did yours get replaced?

Borderjumper 12-09-2012 10:33 PM

Quote:

Originally Posted by Coralgurl (Post 771795)
Here we go again. My center light is just flashing on and off. I've gone back through this thread and tried everything. Unplugged all the lights, reset to factory, everything and it won't stop flashing. Reef girl noted an issue like this and had to have her light replaced. Anything else I can try first?

Mine did that a month ago..it was the ballast. Just unplug your troubled one from the ballast and try it on another ballast. Then try one that's working fine on the troubled ballast.

Aqua Digital was wicked fast in replacing my ballast!

If your reading this AD can I order an extra ballast, to have on hand as this seems to be a common problem?

reefgirl189 12-09-2012 11:02 PM

Quote:

Originally Posted by Coralgurl (Post 771805)
I did this and now the left light is blinking. Did yours get replaced?

Yeah Concept shipped me up a working ballast and I sent them the faulty one. A pleasure dealing with them, as always. It was a quick fix but pretty annoying. Lights were working great and then out of nowhere one day the ballast went. I hadn't touched a thing.

Sounds like you are having the same ballast issue that Borderjumper and I had.

Borderjumper 12-09-2012 11:15 PM

Quote:

Originally Posted by reefgirl189 (Post 771811)
Yeah Concept shipped me up a working ballast and I sent them the faulty one. A pleasure dealing with them, as always. It was a quick fix but pretty annoying. Lights were working great and then out of nowhere one day the ballast went. I hadn't touched a thing.

Sounds like you are having the same ballast issue that Borderjumper and I had.

Yeah it's weird , things were working fine and then one morning when the lights came one one was flashing. It was flashing full power, curiosity makes me wonder what goes wrong with those ballasts....

Coralgurl 12-09-2012 11:20 PM

Very weird! Mine was fine too. I walked into the room to grab a heater and when I was walking out, it started. I'll call Dave at concept tomorrow, that's where I got them from anyway. Gladits a fairly reasonable fix, they are still under warranty anyway!! Thanks for the help!

mike31154 12-10-2012 12:18 AM

Curious about the terminology of 'ballast' for an LED fixture. Not that it really matters, but is that the official terminology used by EcoTech? If so, unusual, since most LED power supplies are called 'drivers' these days. It's possible that the drivers are in the fixture & the 'ballast' is just a generic power supply? I suppose I could find all this out by going on their site & checking the info... but what the hey, I'm on here now.

Coralgurl 12-10-2012 12:24 AM

It's the power supply that's not working properly.

brotherd 12-10-2012 01:09 AM

Brutal light problems! I'm sure Dave can help you out if Ecotech is dragging their heels.

mike31154 12-10-2012 01:27 AM

Quote:

Originally Posted by Coralgurl (Post 771842)
It's the power supply that's not working properly.

Thanks for the response. As others have mentioned, I'm sure you'll be fixed up with a new one in no time.

Still, makes one wonder. All the design, engineering, features packed into these fixtures and all it takes is a faulty power supply to put you out of business. Not trying to be negative, it just makes me think of all the Asia product bashing that goes on in forums from time to time. Just guessing here, but I suspect EcoTech is sourcing their power supplies from Asia as well. So all the engineering & features fall victim to them cheaping out on the item that provides the juice in the first place. Having said that, my DIY fixture features components pretty much exclusively from Asia and it's running relatively trouble free. Two fans failed, that's it. Must admit that it's a much cruder set up without all the bells & whistles though.

I think I mentioned already that I have MP40 pumps and am quite happy with them, but in a way I don't like how EcoTech goes about marketing & pricing their products. My first MP40 was an earlier generation product with the magnets that would rust. I think they may have rushed them onto the scene before the product was tested long enough. On the other hand, I suppose it's the only way to stay in business when competing in a global market. You gotta get stuff out there or get lost in the shuffle. Dunno, I'm not a businessperson & am kind of glad.

Coralgurl 12-10-2012 01:38 AM

Ecotech has been great to deal with in the past, quick responses. I guess I'm more concerned about what happens once the warranty expires.

I wish ecotech would put more thought into their manuals, including trouble shooting problems and programming the lights. Hopefully gen2 has less issues but a google search shows this is quite common with the power supply. Then there's the fans. I guess I figured spending a bit more = better quality but I haven't seen any negatives posted on any other led systems. (well on canreef anyway not active on other forums)

Reef Pilot 12-10-2012 01:44 AM

I have had my Radions for almost a year now, and so far, no problems, touch wood. But if they have a history with power supply problems, I am also concerned what happens when my warranty expires, which will be soon.

Where did you place your power supplies? Are they in a high heat area or near water? I have mine outside the canopy, away from any heat or moisture. I wonder if that makes a difference.

reefgirl189 12-10-2012 01:51 AM

Quote:

Originally Posted by Reef Pilot (Post 771882)
I have had my Radions for almost a year now, and so far, no problems, touch wood. But if they have a history with power supply problems, I am also concerned what happens when my warranty expires, which will be soon.

Where did you place your power supplies? Are they in a high heat area or near water? I have mine outside the canopy, away from any heat or moisture. I wonder if that makes a difference.

I have mine under the tank however they are far away from the sump, which is in the basement. They are housed next to the tunze power supplies. They are in a cool, dry, spot and I didn't think it would be an issue for anything electrical to be there.

Coralgurl 12-10-2012 01:53 AM

Mine are on table beside the tank, no water or heat issues.

Borderjumper 12-10-2012 01:55 AM

Quote:

Originally Posted by Reef Pilot (Post 771882)
I have had my Radions for almost a year now, and so far, no problems, touch wood. But if they have a history with power supply problems, I am also concerned what happens when my warranty expires, which will be soon.

Where did you place your power supplies? Are they in a high heat area or near water? I have mine outside the canopy, away from any heat or moisture. I wonder if that makes a difference.

Mine are hanging on the wall well away from any splash.

I think these are more than just a ballast. After mine was replaced we opened up the bad one to see if there was anything obvious wrong ie a fuse or something. The fuse as fine but there's tons of circuit boards and transistor type thingies..I'm thinking maybe the drivers and dimming stuff is in there.

mike31154 12-10-2012 01:57 AM

Quote:

Originally Posted by Coralgurl (Post 771878)
Ecotech has been great to deal with in the past, quick responses. I guess I'm more concerned about what happens once the warranty expires.

I wish ecotech would put more thought into their manuals, including trouble shooting problems and programming the lights. Hopefully gen2 has less issues but a google search shows this is quite common with the power supply. Then there's the fans. I guess I figured spending a bit more = better quality but I haven't seen any negatives posted on any other led systems. (well on canreef anyway not active on other forums)

Well, kudos to you for posting your issues & keeping reefers in the know. I suspect many folks that pay a lot of money for products from high end manufacturers just keep quiet & let it ride. As mentioned, I have kind of a love/hate relationship with EcoTech products as well. Love the pumps, but the MP40 wetsides could still use a little 'tweaking'. The upside is EcoTech product support is stellar. I'm with you on the manuals too, though. But if you devote sufficient effort in searching around their site for videos, downloads etc. you generally find what you need. If not, they take care of you pretty quick once you contact them. If one of my 10 watt multichip LEDs craps out, I'm hooped, although I can fix it myself fairly easily, I have spares...


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