I have purchased before and was very happy with the prices and the quality of the things I bought. I would be more then willing to pay more, the prices are still way less then other places. The one thing is that as you said now days you never know who you can trust, but an envolope can be put in a pocket. A stereo or a big screen TV well they don't fit into your pants. As for what the Police said.. well i think being an honest tax payer they should have persued it anyways, not everyone can afford to just have it go missing, and you were ripped off. Don't get me wrong I have the Utmost respect for yourself and the service you provide in trying to make reef and saltwater keeping more affordable for everyone.

As for the person who did this i hope that they feel guilty for what they have done and hope they rott in hell.

UMM my 2 bits

I agree with everyone that this person's act was shameful and it reflects badly upon them. Personally I am thankful and appreciative of Neil's honesty, I think it goes a long way in the end.

Thank you Neil, and I hope you make back your stolen cash quickly and painlessly!

So why the change of hart, I'm just curious.

J

No, but they could fit in a truck later. "Staking" the place out, I think is the term. This is one of the risks to inviting strangers into our homes. Do they really want that used filter for $40 or are they more interested in what else could be "had"? In this case....frags, not a filter was the "invite". I wonder if any of the six had been to the residence before, and knew the "layout".

Anyway...just a thought.

The charge of heart was due to the fact that I hate having to justify myself.
It is pretty bad when I feel like the guilty one in this whole thing, but yea...i do.
good thing I love this stuff so much and am not in it for the money.
Neal

That's too bad I was hopeing for a happier ending. Well IMO you have the right to set what ever price you want for what ever reasons you want, and it's none of our business. So maybe don't tell us next time.

Again sorry there hasn't been more support and understanding

J

Sorry to hear about your loss
 

That sucks dude. I own a bussiness myself, if I was you I would just increase your prices a little. People buy from you because of the great prices, if you increased your prices by 5% I am sure no one would notice. If they did, so what your still alott cheaper than anyone else. :biggrin:

You have absolutely nothing to justify.

Large box retailers such as Canadian Tire and Home Depot can lose amounts in the six-figure range annually PER STORE depending on location from both internal (employee) and external (shop lifting/fraud) theft.

They routinely build these losses into their prices, so we all pay for it.

It's simply a unfortunate part of business nowadays.

We've had more than one suspicious "staker outter". We have large dogs. :lol: :mrgreen:

The people in question weren't on this group long.

But as Johnny Reefer suggested, be careful about letting people into your home.

Ya know what Neal you have absolutely no reason to feel guilty. The fact that you posted telling people why you were increasing your prices just shows that you are an honest retailer. It also indicates how closely you are holding the margin on markup of your products. Any retailer that says they will take a loss to their bottom line because of theft is either not dealing in reality or is soon to be filing bankrupcy. For those that don't want to pay a 10% theft markup to help out a fellow who is offering quality products at a price that can't be found anywhere else in Alberta - one word - DON'T. Go and shop at one of the wonderful Edmonton shops and just tell yourself you are getting a good deal and there is nothing included in the price that reflects that businesses do suffer losses because of theft.

Yup. I found it extremely refreshing to see how upfront & honest you were about letting us know what happened and why there was going to be a temporary increase. If your price is still way cheaper than other sources, then let those who disagree with your honest approach go buy from them & pay those higher prices. That is their decision. I think the vast majority of your loyal customers here will not mind helping you out by paying a little more, but still way less than they would otherwise.

Anthony

You're right, Anthony. The thing I found amusing was the 2 people who most spoke out against the surcharge idea were people from other provinces who would probably never have bought from Neal in the first place.

Thats not true actually one of them was gonna place an order with me...From out of province..............

Alot of people say that you shouldn't force 10% on anyone but hey that extra 10% is still cheaper then any other store really..

I think neal is a great guy and am glad to have more local vendors with cheap prices...

I guess next time i will just give him a 10% tip, because i believe I spend a bit more to keep him in buisness....cause if he stops selling then we will all have to pay big bucks for corals again!!

And sorry to hear about the loss neal that totaly sucks....I will probably be in around the end of the month to buy some corals!!

Neal, thanks for your involvement in this hobby. I've purchased coral from you in the past and I will continue buying stuff from ya! With or without an additional upcharge.

I just read the whole thread,wow,thats awfull.I've bought alot of stuff from Neil while in Edmonton,and he always welcomed me into his house.
Neil,dont let this bother you too much,just chalk it up as a learning exsperience.You know they'll get theirs in the end.