Canreef Aquatics Bulletin Board - Ecotech Radion fan stopped

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- Lighting Specific (http://www.canreef.com/vbulletin/forumdisplay.php?f=173)

- - Ecotech Radion fan stopped (http://www.canreef.com/vbulletin/showthread.php?t=88527)

Quote:

Originally Posted by Aqua-Digital (Post 735309)

If an LFS you purchased the unit from is not willing to work with their client for warranty then we should be informed so we can deal with the situation. However if you did not purchase from them it is not fair on them for you to ask them to work with you for your warranty, they did not make anything from the sale so they have no reason to help, in this case you must then always use the company you did purchase from. This is a prime example as to why you should support you closest dealer to you.

Any store in Victoria that sells Ecotech is very aware of the Ecotech warranty proceedure from us unless thye have chosen a different distribution route, and in this regard we can not assure the end user the same high level of care we provide. There is only one dealer on the whole of the island we "as yet" do not supply, so you are pretty much covered.

The Progressive Group (now and formally Progressive Growth) are also still Ecotech retailers

Please ship your faulty unit to your purchase point and we will be shipping you a replacement on Tuesday.

Thank you for the clarification on this. I did not purchase mine locally at the time for reasons I will not discuss here and that is the reason why I did go back to Modular in the first place. I was merely asking for clarification as you had earlier suggested that I go to the LFS and I did not think that would be appropriate either.

I will not be able to ship back to Modular until Tuesday ( long weekend in BC) Can Martin send it to me and in turn return right afterwards? I do not mind giving my cr card # or pay first to protect Martin or you if "trust" is an issue.

Quote:

Originally Posted by Bblinks (Post 735310)

Sorry to hear about your radion Wayne, I hope it will get resolved for you fast. Lighting is so important in a reef tank I think they should ship you a new one before you have to return the defective unit so at least you can have it semi working until it arrives. I had a similar issue with one of my AI, the AI support team work exceptionally well with me to resolve the issue. They shipped out the replacement direct and it was here within a few days and they told me to keep the defective one.

Hi Rich, thank you for your support. The Ecotevh support team was awesome and had earlier suggested that they were going to send one to me directly first until I told them that my unit was purchased in Canada and that I would have to go thru the Canadian distributor, which fine. I do hope they will accommodate me and are able to send one out to me without me having to return first...

Just received pm from Martin and been informed that Aquadigital has sent a replacement out to me and I am to return the defective unit back to Modular once the replacement arrives. Thank you for the quick response and again excellent service from Martin. This type of service will always win back my business, locally or not.

Quote:

Originally Posted by Aqua-Digital (Post 735240)

We have taken care of this a new unit is being dispatched immediately

One reason all retailers go through us is for these exact reasons we make sure the client is not left wanting when things go wrong. If you ever have an issue with an Ecotech product email us at sales@aqua-digital.com as well as contacting your LFS our priority will be to get you back up and running fast.

We are in the process of setting up stores (just like Dave at Concepts and soon Martin) with a warranty parts/product kit so if a client does have an issue the switch out is immediate, this will take time as we have 37 active Ecotech retailers on our files, however saying that the massive amount of Radions we have now distributed the failure rate does not even come to 1% and out of that most are power supplies.

Email sent regarding bad power supply.

Quote:

Originally Posted by Borderjumper (Post 762942)

Email sent regarding bad power supply.

Wow I'm pretty impressed.. Had an answer to my email within 10 minutes, asking for my address to send out a new power supply!

power supply will go out Monday - going to see if more local dealer has one to get it to you faster.

This is the way products we by should be supported I bought a apex unit and there good over the phone but a pain in the a$$ if u have to return anything no store will exchange them under warentee u have to ship them back at your cost. And in my opinion no matter how good s Lfs is if they don't have the power to replace a unit then I'm not gonna buy. That being said I won't but another Neptune/apex product.

This is why
michael is a TOP NOTCH seller and other things for the life of me I cant spell so Im not going to..

MIKE IS COOL there how's that

I should of said I never bought my apex from him I'm just saying that this is the way all our products should be handled. I hate spending 400-1000 bucks on a product onley to have something go wrong with it then return to we're it was purchased onley to be told to contact the manufacture they don't handle repairs or warentee work.