Hi Mycat99

I'm sorry to hear about your tank. Is there any chance that it's fixable? Overflows can usually be cut off and perhaps a new one installed in its place.

We might be able to work a deal to fix it for you. It's obviously a real disappointment for you now and that's not really s great way to start a new tank build.

Just a thought.

- Brad

my wife saw the add on kigigi from bow .the strange thing was tank was not at store .we had to go to sw calgary and get it from garage. tank was a gift and my wife doesn't know it was wrong .talked to a friend who says he can drill and patch holes for me

Call me a redneck and good for you for keeping your cool. I myself at the time would have snapped and gave him the ole boney five to the snotbox. Hopefully it can be altered to your likings.

So is that I positive it was a Bow Valley build?

You & me too. :boxing:

Nice offer...:biggrin:
Hate to say it but you are caught in what they say in latin, caveat emptor {let the buyer beware} unless you are a member of HA's and are willing to use strong arm tactics {I don't advise this} Suck it up and either sell the tank to somebody else or go with what you have and make it nice. Generous offer from a fellow Canreefer above. My 2 cents.:biggrin:

Makes a person wonder how the heck these guys stay in business! I guess Calgary is big enough that they can burn a lot of bridges and still keep new customers coming in.

If you aren't able to resolve this with your credit card company (or paid cash), I would talk to Brad at Concept about his offer. For a bit more, you might be able to work it into the tank you wanted. Depending on hole location, it might be as simple as removing that pane and flipping it.

Also, any time something like this happens, the name of the other party doesn't need to remain quiet. As long as a review is presented in a mature sensible nature, it's allowed on the board.

If the tank builder did such a crap job on the tank I personally would be very hesitant to fill it with water! A tank of that size could sure make a lot of wet floor.

I would also suggest you take Brad up on his offer at Concept Aquatics. At the very least you make a contact with a GOOD tank builder for your next tank.

yes tank was sold from bow valley .store told me they had sub contracted tank out so if i didnt like it i would have to deal with builder . i am going go get tank today and take it to friends shop who has all the stuff to drill glass.would like to thank concept for there offer to help and will be ordering my sump there