I think what is being said is.
If you refuse the order fedex must return it to sender at no charge. If you accept you will in all liklyhood have to return the dead corals to the vendor to get credit. This return have a shipping fee attatched to itthat your vendor would then have to pay (or you would depending on how you do this).
correct me someone if I am wrong

I have had corals sent this way as well took 2 days to arrive from Vancouver to Penticton, most were toast. I am pretty sure that most of these companies have a no live shipping policy and so it may be a waste of time going through them. I would be talking to the Vendor, ASAP. I agree do not accept the package have it returned.

I have had one Vendor who was amazing he tracked down my shipment for me so at least I could go get it. So it would not have to sit yet another night and day somewhere.
That was fantastic service, this should be the norm not the exception.

Leah

Most courier companies including air companies will not guarantee or insure any live packages. So the "claim" you will be making will be to the vendor. If the vendor doesn't have a live arrival guarantee you may be shyte out of luck. Talk to the vendor and ask the vendor what s/he wants you to do - accept the order when it arrives or refuse it.

Having said that though, I have seen corals survive for 5 days in boxes/bags provided the box has stayed at an acceptable temperature for that length of time. Corals are much hardier than fish in that respect.

I am sorry, I agreed with everyone so The FEDEX would not working on the weekend or hoilday.

I have been fish shipping to wideworld, Everyone are very happy and Very Satisfied with my service.

I think you and the saleperson should have make angreement before the shipping.

Did the saleperson tell you when is your shipping ?

HTH

In the future, when you talk to them on the phone, tell them it is live product and that you paid for overnight delivery. I had this happen to me once and when they told me that it wouldn't be shipped until Tuesday (was a long weekend) when I explained it to them they contacted the delivery truck and had it delivered later that day (apparently it was just riding around on the truck and as the driver hadn't gotten everything delivered that day, it would just sit on the truck for the weekend).

Anyway, my policy now is to have stuff shipped early on in the week, that way if something goes wrong theres plenty of time to still get it delivered.

Depending on who you got it from, I have had a 3-4 day delivery survive due to an excellent packing job :biggrin:

If you ever get the chance to watch a LFS unload a coral shipment you would be truly amazed, most of this stuff is in transit for 2-4 days and most zoas are shipped with no water in the bags. If there SPS frags I can see a melt but healthy zoas can be in individualy bagged and with heat pack/ correct insulation stay alive for over 3 days.
Levi

Don't know anything about their chances of survival (I don't have any coral), but I'd think it's best to let the vendor know what's happening sooner rather than later. These sort of things always seem get resolved one way or another a lot easier if everyone knows the deal at the earliest opportunity.

Also if the vendor is anywhere near Vancouver, or if the frags have made it to anywhere near you, perhaps someone might be able to 'rescue' the frags while they're still alive...

That's what I try to do too, or I ship with Greyhound which delivers 24/7/365. :D

On a side note, How long will corals survive without light? My tank been 3 days without lights now, possibly another 2-3?? I sold my lights, an bought another set, but waiting arivall. I keep the living room fan light pointed to the tank to give them some light.

Dan,

Thanks for putting the pressure on!! LOL They are shipping Monday!

:lol: