with fragalot your lucky the frags are mounted...(sps) most are broke off thrown in a bag and sent. heat packs... came warm sometimes. if you know the time the plane arrives to the airport be there to pick it up before they put it on a truck to bounce around to your home. burc packages the frags well.. just iffy if the heatpacks last long enough or how they where fragged before shipping.

on a side note i am impressed with another company i have tried and thier 10$ frags from the same side of the country.

Is that Oceans Direct that you are speaking of Jeff?

Good advice; unfortunately I won't be available to go pick it up so someone else will be in my stead, I doubt he will go through the effort, but it's a good thought!

Yes that would be the one hoping to post pics soon. Possibly ordering again soon....

When's the last time you ordered from Ocean's direct? It seems the web site isn't updated:(

The best thing to do with them is to e-mail them to see if they have what you want in stock. I have had some recent communication with them and they are fast to reply.

I did an oceans direct order a few weeks ago. The frags were nice sized, but they shipped them without heat packs. The weather that day in the origin city was really cold.. Minus something. Pretty much everything rotted, and the few that do look like they will live lost over half of their polyps.

Three or four of the frags were out of stock and were not shipped, the only way I knew this was a notice from Paypal refunding me some money. OD never bothered to tell me these were not in stock and I still don't know which ones I got and which ones I didn't, as none of the bags were labeled, and the paypal refund just said "four frags out of stock".

I sent them an email voicing my displeasure, and much to my surprise my total charge was refunded.. INCLUDING SHIPPING!:

IMO they made an honest mistake and didn't put heat packs in, and gave me no arguments about a refund.. Cash refund at that.. Not just a credit for future order. that's really Right On!

That is true customer service for sure.

yes email first. i got great specimins of what i wanted but they did substitute one thing to my favour..... just got the shipment friday thanks to a friend whom urged me to go in with him

i dont want to cause anything by talking about a non sponsor i did urge them to contact canreef and saskreef.. for a buisness boost see what happens. if you have questions pm me

Thread is traveling a bit off topic again...